IT Support & Infrastructure Coordinator

• ORGANIZATION PROFILE – CLH is the region’s largest service provider for individuals with
• developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping
• them achieve their full potential, be included in our community, and, ultimately, build great lives.
• We offer widely recognized expertise and serve more than 1,600 people with special needs
• every year – from children to aging seniors. We offer community participation programs,
• residential services, respite services, employment support, and services designed for children.
• We are currently seeking a Part-Time Permanent IT Support & Infrastructure Coordinator to
• join our team. This position is based in Hamilton, ON and reports to the Senior Manager, Quality
• & Risk. The role plays a vital part in ensuring reliable and effective technology support across all
• our facilities.
• This is an existing vacancy
• Pay rate : $29 – 33/hour

Responsibilities

• Oversee and support company hardware and communication technology across all sites
• Perform application account management and maintenance
• Act as subject matter expert for new application implementations
• Serve as primary contact for telecommunications providers
• Administer the mobile device management (MDM) system
• Provide frontline IT troubleshooting and technical support
• Participate in committees and organization-wide IT projects
• Collect, analyze, and report on IT activities
• Identify opportunities for IT service improvement
• Collaborate with service providers on infrastructure issues
• Maintain and update IT asset inventory
• Manage secure documentation of technology assets and credentials
• Administer user management on the Newt phone system
• Serve as webmaster for the public website and SharePoint intranet
• Promote organizational vision and mission
• Comply with health and safety policies and regulations
• Report workplace hazards and support safety improvements
• Always maintain confidentiality

Qualifications

• Completion of a post-secondary degree in Computer Science or related field of study
• Proven experience in an IT support or coordinator role
• Strong technical troubleshooting skills and problem-solving mindset
• Experience working with MDM platforms and telecom service providers
• Familiarity with network infrastructure and support (firewalls, switches, access points)
• Working knowledge of computer hardware, operating systems, desktop software including but

not limited to, Microsoft Office 365 products

• Experience supporting a variety of ERP, CRMS, or similar database systems
• Proficient in maintaining IT asset documentation and inventory tracking
• Ability to manage multiple tasks with strong attention to detail
• Excellent communication and interpersonal skills
• Previous experience with Newt phone systems or similar VoIP platforms
• Knowledge of secure documentation practices
• Experience working with external IT vendors or MSPs
• Valid Police record check
• Valid G class driver’s license with proof of insurance and access to a reliable vehicle
• Able to work flexible hours to accommodate operational needs

The posting closes by November 1st 2026 at Midnight.

Candidates with fluency in a second language are encouraged to note this in their resume