Cloud Solution Architect

Location: SGP Work-at-Home

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Microsoft Teams & Viva Cloud Solution Architect MSFT ID: 1377 Level: L3 Location: Singapore Language: English required; Mandarin optional

Act as a key technical resource for customers, delivering workshops, assessments, recommendations, and expert guidance across Microsoft Teams, Teams Telephony, Microsoft Viva, and broader Microsoft 365 services.

Partner with clients to assess, optimize, and modernize Microsoft Teams environments, including administration, policy management, compliance, security, governance, and integration with Microsoft 365.

Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Operator Connect, voice architecture, disaster recovery planning, and performance tuning.

Develop Teams governance frameworks and support Center of Excellence initiatives that promote scalable, secure, and well-managed collaboration experiences.

Use PowerShell for Microsoft Teams and Microsoft 365 administration, automation, troubleshooting, and environment management.

Support Microsoft Purview-related governance and compliance needs, including data loss prevention, sensitivity labels, and eDiscovery.

Advise on Microsoft Graph API, Microsoft Intune, Teams Rooms, Teams app development, custom connectors, and message extensions where applicable.

Design and deploy Microsoft Viva Connections experiences, including SharePoint Online home sites, information architecture, dashboards, feeds, resources, branding, global navigation, audience targeting, and Teams app deployment or pinning strategies.

Implement Adaptive Card Extensions and guide governed rollout approaches through Teams app policies.

Build Viva Engage strategies, including community architecture, governance, moderation, leadership engagement, campaigns, storylines, Q&A experiences, analytics, compliance, and lifecycle management.

Guide customers through transitions from legacy Yammer experiences where applicable.

Configure Viva Learning by integrating content sources such as Microsoft Learn, LinkedIn Learning, and supported LMS providers.

Design learning hubs, featured content, role-based learning paths, assignments, tracking workflows, and reporting for completion or compliance training outcomes.

Stand up Viva Amplify capabilities for centralized campaign management, multi-channel publishing across Outlook, SharePoint, and Teams, approval workflows, templates, scheduling, and campaign measurement.

Deploy and configure Viva Insights experiences, including Personal Insights, Manager Insights, Leader Insights, Advanced Insights, and Workplace Analytics.

Develop privacy-compliant insights governance approaches in alignment with HR and compliance teams.

Build dashboards and actionable recommendations that help leadership improve employee engagement, collaboration, wellbeing, productivity, meeting culture, and focus time strategies.

Integrate Viva Insights with Power BI to support advanced reporting and executive dashboards.

Extend employee experience and automate workflows using Power Platform, including Power Automate, Power Apps, and Dataverse for Teams.

Collaborate across internal and external communities by sharing strategic insights, technical input, and lessons learned.

Participate in external technical events such as conferences, webinars, or hackathons, and bring relevant knowledge back into the organization.