Operations Manager I

• Location: PHL Quezon City - UP Tech 2
• The Manager, Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements.
• Attend business reviews with the client.
• Handle a team of Team Leaders.

Location

PHL Quezon City - UP Tech 2

Language Requirements

Time Type

Additional Locations: PHL Quezon City - Vertis North Corporate Center 2, PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue, PHL Misamis Orr Work-at-Home, PHL Work-at-Home, PHL Cebu City - 17th and 19th floors, Central Bloc Corporate Center 1, PHL Cagayan de Oro City - 12th Floor, SM CDO Downtown Tower, PHL Pasay City, PHL Naga, PHL Muntinlupa City, PHL Mezzanine Floor, MDC 100 Bldg Eastwood Ave Quezon City, PHL Makati City, PHL Davao, PHL Quezon City - IBMP Eastwood, PHL Cebu, PHL Bonifacio Global City Taguig, PHL Baguio City, PHL Quezon City - 181 J.P.

Rizal Street, PHL Bacolod City, PHL Imus Community Hub - Sun City Plaza, PHL Mandaluyong City - Megamall, PHL NCR Muntinlupa Work-at-Home, PHL Benguet Work-at-Home, PHL Manila - San Lazaro, PHL Naga City - Jose Tan Bun Keng (JTBK) Building, 5th Floor, PHL - Iloilo Work-at-Home, PHL San Jose Del Monte - Community Hub-S Cube 2, PHL Laguna, PHL NCR Makati Work-at-Home, PHL Taguig 5th Ave, E-Square, Crescent Park West, PHL Baguio City - Unit 304 JNL III Bldg, Session Rd, PHL Angeles City - SM City Clark BPO Bldg 1, PHL NCR QC Work-at-Home, PHL Pasay City - 9th Floor, I-LAND BAY PLAZA,, PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte, PHL Mandaluyong City - Shaw, PHL Laguna Work-at-Home, PHL Cam Sur Bicol Work-at-Home, PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug, PHL Bacolod City - AIU Centre, Lacson St, PHL Negros Occ Work-at-Home, PHL Quezon City - Giga Tower 18th Floor, PHL Pasay City - 9F Two Ecom Tower B - Harbor Drive, MOA Complex, PHL Pasay City - 7F One E-Com Center Building, Palm Coast Ave, Mall of Asia Complex , PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Ave, PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr, PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building, PHL Cebu Work-at-Home, PHL Cagayan de Oro - Trade St, PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,, PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park, PHL Valenzuela City - 2nd Floor, Arca, PHL Pampanga Work-at-Home, PHL Angeles City - 2nd Floor, Greencove, PHL Mactan Work-at-Home, PHL Angeles City - Clark 2, PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, PHL Cebu - The Mactan Newtown Tower 4 - 3rd Floor, PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao, PHL Google - Client Site, PHL Bonifacio Global City - Bonifacio One Technology Tower, PHL Davao Work-at-Home