Quality & Training Specialist with Danish/Swedish and English

• Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
• Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.
• 💡 Why Join Us?
• ✅ Make a direct impact on service quality and business performance
• ✅ Develop and coach employees to reach their full potential
• ✅ Work closely with Operations, Leadership, and Client teams
• ✅ Gain exposure to both Quality and Learning & Development functions
• ✅ Enjoy career growth opportunities within a global organization
• ✅ Be part of a collaborative and people-focused culture
• ✅ Access continuous learning and professional development programs

🎯 Your Impact

🔍 Quality Excellence

• As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.
• ✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
• ✔ Analyze performance trends, identify gaps, and recommend improvement actions
• ✔ Share quality insights and evaluation results with internal and client stakeholders
• ✔ Participate in calibration sessions to drive scoring consistency and best practices
• ✔ Maintain a strong understanding of products, services, and program requirements
• ✔ Support quality initiatives, documentation updates, and improvement projects
• ✔ Partner with Operations to identify key performance drivers and optimization opportunities
• ✔ Contribute to overall business performance, operational excellence, and customer satisfaction

🎓 Training & Development

• You'll play a key role in developing talent and supporting employee success through engaging learning experiences.
• ✔ Deliver impactful training sessions using modern facilitation techniques
• ✔ Coach and support employees throughout their learning journey
• ✔ Monitor trainee progress and provide constructive developmental feedback
• ✔ Prepare and facilitate classroom, virtual, and hands-on learning activities
• ✔ Partner with Operations to ensure successful transition from training to production
• ✔ Evaluate training effectiveness and recommend improvements to learning programs
• ✔ Support the creation and enhancement of training materials and job aids
• ✔ Foster a culture of continuous learning and professional growth

👤 What We're Looking For

✅ Danish/Swedish (C1/C2) + English (C1/C2)

• ✅ Experience as a Trainer or Quality Evaluator is preffered.
• ✅ Strong analytical skills and attention to detail
• ✅ Excellent organizational and time-management abilities
• ✅ Ability to work independently and manage multiple priorities
• ✅ Excellent communication and facilitation skills
• ✅ Proficiency in Microsoft Office applications
• ✅ English and/or Polish language skills considered an asset
• ✅ Availability to work from our Katowice office - OnSite role

🎁 What We Offer

• 💰 Stable full-time employment based on an employment contract
• 🏥 Private healthcare package (Luxmed)
• 🎯 MyBenefit platform and additional employee benefits
• 🛡️ Life insurance coverage
• 📚 Access to e-learning and professional development platforms
• 🧠 Employee Assistance Program (psychological, legal, financial, and managerial support)
• 🌍 Free language courses
• 🎉 Employee events, competitions, engagement initiatives, and much more

Location

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements

Time Type

Full time2026-11-30