Payment & Refund Analyst

Salary Range

$27.96 - $43.72

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health Saving Accounts

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Gym Membership Discount

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

For more information on our Benefits & Perks, click here!

Summary

The Payment and Refund Analyst will work collaboratively with operations leadership to streamline workflows, implement solutions to increase efficiencies and reduce manual work for the payments and refund teams. This role will serve as a liaison with third party vendors to coordinate training, communicate with impacted team members regarding functionality changes, and assist with troubleshooting. The Analyst will be responsible for developing processes to monitor key performance indicators, ensuring regulatory compliance with refunds, assessing workflows and leading process improvement projects.

Position Reports To: Director of Revenue Integrity

Essential Functions

• Reviews, evaluates and recommends workflow processes for payments posting and refund tasks.
• Partners with EPIC Analysts to understand and identify opportunities to optimize workflows, system build functionality and streamline processes through automation of rules as applicable.
• Serves as a liaison with third party vendors to coordinate systems training, troubleshooting, and updating users on system improvements.
• Assists with the development and build of dashboards/reporting tools to effectively monitor productivity metrics.
• Assist with implementation of new technologies to streamline adoption and assist with ongoing education as needed.
• Provides analysis and progress updates on efforts to Revenue Cycle Leadership.
• Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues in partnership with business office leadership.
• Maintain up-to-date knowledge of industry compliance to ensure refunds are processed timely and payment posting is accurate.
• Performs other duties as assigned.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required

• High school graduate or equivalent.
• Minimum of four years in Revenue Cycle hospital/professional billing and/or payments and refunds processing.
• Industry certification such as CPC, CPB, CRC.
• Proficient in basic computer skills and Microsoft Office products.
• Maintain a positive, resourceful attitude toward achieving overall department and organizational goals.
• Ability to multitask and prioritize workload.
• Ability to work independently and be a self-starter.
• Ability to collaborate with others as part of a team.
• EPIC billing and/or coding experience.

Desired

Associate Degree (AA).

Epic certification.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

Walking – O

Sitting/Standing - C

• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O

Climbing - O

• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O

Crawling/Kneeling - O

Bending/Stooping/Crouching - O

Twisting/Turning - O

Repetitive Movement - C

Working Conditions

Job Classification

Unprotected Heights – No

Heat – No

Cold – No

Mechanical Hazards – No

Hazardous Substances – No

Blood Borne Pathogens Exposure Potential –No

Lighting – Yes

Noise – Yes

Ionizing/Non-Ionizing Radiation – No

Infectious Diseases – No