Location: FLD-London Remote Workers
Position Overview
Help shape the future of IT delivery at Convatec, a global medical technology company focused on improving outcomes for people living with chronic conditions. In this global leadership role, you will drive delivery excellence, strengthen performance management and accelerate automation across our business application landscape. Bringing together people, processes and technology, you will turn insights into action and apply workflow automation, analytics and AI to improve service quality, reliability and efficiency across SAP and non-SAP applications.
You will establish consistent governance, KPIs and dashboards; identify performance trends, risks and improvement opportunities; and support the stabilization and transformation of business-critical application services. Working closely with IT leaders, delivery teams, business partners and strategic vendors, you will translate complex challenges into practical recommendations and measurable improvements. This is an opportunity to shape how we work, influence strategic partners and deliver trusted business solutions that create measurable value across the organization.
Key Responsibilities
Cross Functional Service Delivery: Ensure reliable and efficient delivery of cross functional services across IT Delivery Business Applications. Define and continuously improve common processes, governance and delivery standards.
Performance Management: Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio. Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections.
Automation and Continuous Improvement: Identify, prioritize and implement opportunities to automate recurring service requests, technical operations, delivery processes and reporting activities across SAP and non-SAP applications.
Application Service Stabilization: Support the stabilization and transformation of business-critical application services through appropriate governance, delivery models, partner arrangements and improvement roadmaps.
Stakeholder Engagement: Maintain effective relationships with IT leadership, Delivery Leads, business partners and other key stakeholders. Ensure transparent communication of performance, progress, risks, decisions and outcomes.
Partner and Vendor Management: Manage strategic delivery partners and external resources, ensuring alignment with agreed objectives, performance expectations, quality standards and commercial commitments.
Risk and Quality Management: Proactively identify and manage operational and delivery risks. Ensure that services and deliverables meet agreed quality, compliance and business requirements.
Technology Enablement: Monitor relevant technology developments and promote the appropriate use of workflow automation, analytics, artificial intelligence and agentic capabilities to improve delivery efficiency and quality.
Job description provided by ConvaTec Group.
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