Accounts Receivable Representative (Hybrid): Finance, The Statler Hotel - SC Johnson College of Business

Location: Ithaca (Main Campus)

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration.

Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry.

Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. The school is home to 900 undergraduates, 200 graduate students and more than 1,700 industry professionals from 90 countries enrolled in executive education.

The Statler Hotel is the teaching hotel of the Cornell Nolan School of Hotel Administration within the SC Johnson College of Business. The hotel's Finance Department, led by the Hotel Controller, is responsible for the full accounting cycle of the property — revenue, billing and accounts receivable, financial reporting and month-end close, budgeting and forecasting, compliance, procurement, and inventory — in support of hotel leadership, guests, clients, and the college.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Account Representative serves as the hotel's billing and accounts receivable representative, with core responsibility for BEO billing and invoicing, statement generation, guest ledger and aging management, chargebacks, and daily cash application including credit card reconciliation and Sertifi deposits. Performs financial record-keeping and reporting in support of department needs, resolving routine to moderately complex billing questions and escalating unusual items.

Works under the general supervision of the Hotel Controller with growing independence, following established department procedures, and may be asked to take on temporary task coverage assignments at certain times. The position is intended to be promoted to Account Representative V (Band E) after approximately one year, contingent on performance, at which point the incumbent absorbs the hotel's income audit functions and steps into the full independence expectations of that classification.

Key Responsibilities

• Review Banquet Event Orders (BEOs) for billing accuracy and manage event billing, invoicing, deposits, and account setup.
• Manage accounts receivable, guest ledger balances, aging reports, direct billing, client statements, chargebacks, and payment discrepancies.
• Perform daily credit card reconciliation, process deposits and payments, and maintain financial tracking spreadsheets.
• Conduct revenue audits, review event attrition and contracted minimums, and prepare quarterly financial analyses.
• Participate in cashiering operations, support cash handling and reconciliation, and coordinate cashier training and onboarding.
• Identify opportunities to improve and automate financial reports and provide support during system downtime.
• Provide day-to-day guidance to student workers on billing procedures, cash handling, and financial systems.
• Assist with special projects, seasonal workload demands, and additional finance team responsibilities as assigned.