IT Office Support- Unpaid Internship

The County of Riverside's Human Resources Business Systems Solutions Division is currently seeking an Unpaid Student Intern. The intern will support the team with day-to-day administrative responsibilities and activities related to the Galaxy project and the NeoGov recruiting system. The hybrid student internship position is based in Riverside County and offers a flexible work week consisting of approximately 15-20 hours per week, with flexibility granted around academic obligations.

The selected candidate can anticipate the internship to be 4-6 months in length. The Temporary Assistant – Professional Student Intern class consists of current high school students and undergraduates. Incumbents are employed by County of Riverside departments and are provided in-service training through participation in the actual duties and responsibilities assigned to professional employees. Participants will gain an understanding of the application of concepts and methodologies of the department to which they are assigned.

Incumbents within the Temporary Assistant - Student Intern classification are distinguished from regular County employees in that their employment is temporary, exempt from the County merit system, Cost of Living Adjustments (COLA) as well as most County-provided employee benefits, and serve in an "At-Will" status. As such, the incumbent may be terminated from service at any time, without notice, cause, or rights of appeal.

Examples of Duties Under supervision, assists and participates in the work performed by employees of a specific profession; Through participation, receive supervised work experience in a specific professional vocation, and performs other related duties as required. The intern will be responsible for, but not limited to: * Review user accounts; removing/deactivating department representative accounts. * Updating various recruitment eligibility lists when employees are added or removed. * Adding new Division IDs from PeopleSoft into NeoGov. * Creating new department representative accounts and adding divisions as needed. * Troubleshooting basic NeoGov administrative issues. * Research information to support meeting preparation and agenda items. * Assist with low-complexity ServiceNow tickets, such as creating simple ILT and SUC requests. * Organize team inboxes, file completed work, track requests requiring follow-up, and route inquiries to the appropriate teams, including L&OD and Talent Administrators. * Coordinate meetings, take notes, prepare meeting minutes, and organize meeting minutes and recordings in the appropriate Microsoft Teams channels. * Follow up with project team members regarding outstanding action items and maintain project trackers. * Retrieve and organize SharePoint reports for meetings with L&OD and Talent Administrators. * Respond to routine inquiries in the Galaxy Support mailbox using FAQs and other approved project resources, escalating questions as needed. * Assist with Galaxy user acceptance testing (UAT) by following test instructions, documenting results, and reporting issues to the project team. * Assist with drafting and preparing Galaxy project communications. * Perform other related duties as assigned.

Qualifications Minimum Cumulative Grade Point Average : 2.5 GPA required. Proof of most current unofficial/official transcript with cumulative GPA must be provided at time of application as well as a resume and letters of recommendation. Education: Applicants must be currently enrolled/attending school at an accredited college or university in a Bachelor's degree or Certificate program. Areas of Study : Public or Business Administration, Human Resources, Organizational Studies, Information Technology, Computer Science, or similar Additional Desired Candidate Qualifications: *Basic computer skills, including experience with email, word processing, spreadsheets, and online collaboration tools. * Strong organizational skills and attention to detail. * Effective written and verbal communication skills. * Ability to manage multiple tasks, track assignments, and follow established procedures. * Experience working at a help desk **All applicants are required to include a resume and most recent unofficial/official transcript.

Document(s) must be uploaded as attachments at time of application to be considered. ** Supplemental Information Veteran's Preference The County of Riverside has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 or NGB-22 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s).

A Human Resources Representative will review the materials and determine if you qualify for Veteran's Preference. Policy is available here: https://rivcocob.org/sites/g/files/aldnop311/files/2023-05/C-3%2004-04-2023_0.pdf What's Next? This recruitment is open to all applicants currently enrolled/attending school at an accredited college or university. No late applications will be permitted and changes or alterations cannot be accepted.

Resumes that include job descriptions and duties copied from the job classification will not be considered. Applications received prior to the closing date will be considered based on the information submitted. Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.

General Information For more information, please contact Angela Gonzales at [email protected]