Lead Business Analyst, Public Affairs and Communications, Enterprise Systems

Location: Toronto

Purpose. Performance. People.

Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.

With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.

For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.

The Role

As a Lead Business Analyst, you will serve as a trusted technology partner to the Public Affairs and Communications (PAC) team, helping shape its technology roadmap and deliver digital solutions that support CPP Investments’ communications, digital presence, and brand.

You will lead business analysis across a portfolio of digital platforms and applications, including corporate and internal websites. Working closely with business and technology stakeholders, you will identify opportunities to improve processes, translate business priorities into actionable technology solutions, and support successful implementation and adoption.

The Team

The Public Affairs and Communications (PAC) team supports CPP Investments’ communications, digital presence, and brand. The Lead Business Analyst partners with PAC and technology stakeholders to advance digital platforms and applications, including corporate and internal websites, and translate business needs into effective technology solutions.

Accountabilities

• Lead requirements-gathering sessions with business stakeholders and subject matter experts, translating business needs into clear, validated system specifications.
• Develop current- and future-state process designs, identifying opportunities to improve efficiency through digital solutions.
• Collaborate with engineers, solution architects, and business stakeholders to evaluate solution alternatives and recommend approaches aligned with business priorities.
• Facilitate process design and validation activities, documenting process flows, risks, controls, performance measures, cost drivers, and business continuity considerations.
• Provide technical leadership and coaching to advance engineering excellence, continuous improvement, and shift-left software validation practices across Technology & Data.
• Lead and participate in testing activities to validate solutions against business requirements, supporting change management, user adoption, and training.
• Coordinate the resolution of production issues, including root cause analysis and collaboration with internal and external stakeholders.

What You Bring

• An undergraduate degree or college diploma in a related field.
• 6+ years of relevant experience in business analysis or related technology delivery activities.
• Strong process development skills and understanding of project lifecycles, with the ability to apply best practices in evolving business environments.
• Experience working with business stakeholders and subject matter experts to gather, document, and validate business requirements.
• Ability to analyze business processes, evaluate technology solutions, and translate business needs into clear, actionable requirements.
• Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively across business and technology teams.
• You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.
• We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact.

Inclusion & Accessibility

CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Attention: Protect Yourself from Fraud

CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.

CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making.

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