Business Application Specialist, C2C & Cargo Spectre

Key Responsibilities

Implementation Management: Plan and manage software installations and implementations from initiation through go-live, including project schedules, resources, configurations, risk management, and post-implementation support.

Help Desk & Support: Oversee support operations, prioritize and resolve service requests, manage escalations, monitor service-level agreements (SLAs), and improve support processes and customer satisfaction.

Enhancement & Change Management: Manage software enhancement requests from requirements gathering and prioritization through development, testing, release, and stakeholder communication.

Testing & Quality Assurance: Coordinate functional, integration, regression, and user acceptance testing (UAT); track defects, validate fixes, and ensure solutions meet established requirements and acceptance criteria.

Project Coordination & Reporting: Facilitate cross-functional collaboration, communicate project status and risks, maintain documentation, monitor performance metrics, and identify opportunities for continuous improvement.

Resource & Priority Management: Balance competing priorities across implementations, support requests, enhancements, and testing to ensure timely delivery and operational effectiveness.

Education & Experience

• Bachelor’s degree in business administration or related field preferred.
• Minimum 2 years related experience with project coordination, implementation, and help desk support.
• Applicants must be legally authorized to work in the United States on a full-time, ongoing basis without the need for current or future employer sponsorship.
• Why Should You Work for Crane?
• At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer

Quarterly Incentive Plan

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.