Client Success Officer

Forward with Cuscal

At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.

If you're looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.

Your Opportunity

As a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.

You'll make an impact by

• Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboarding
• Acting as an escalation point for operational and more complex client queries
• Co-ordinating client operational meetings, governance activities and Post Incident Report distribution
• Supporting account planning, contract governance and compliance activities
• Acting as the voice of the client internally, helping teams understand client needs and priorities
• Working across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolution
• Identifying opportunities to improve operational processes, reduce risk and create better client experiences
• Building strong relationships with clients and internal stakeholders
• Helping clients get the most from Cuscal's products and services

What You'll Bring

You're someone who genuinely enjoys helping people and finding solutions. You're organised, collaborative and you're comfortable bringing different stakeholders together to work through complex problems.

To succeed in this role, you'll bring

A strong client and service focus

Background in client or customer support with a passion for providing a great service

Excellent written and verbal communication skills with the confidence to communicate across different levels of an organisation

Experience supporting operational service delivery and solving client or customer issues

Strong problem-solving skills and attention to detail

The ability to manage competing priorities and meet deadlines

Confidence building relationships with clients and internal stakeholders

Why Cuscal?

At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.

Here, you'll deliver or support interesting, ground-breaking work that has real impact on Australia's financial services sector and the millions of customers it serves. You'll innovate alongside skilled, smart, connected teams and build a fulfilling career that continues to grow.

You'll also enjoy a range of benefits, including

• Hybrid working arrangements that support flexibility and work-life balance.
• We celebrate success: Our IGNITE program recognises individual and team achievements.
• Wellbeing focus: We support your physical, mental and financial wellbeing through a range of initiatives and employee benefits.
• Join us and reimagine the future
• If this role excites you, we'd love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don't wait, apply now.
• Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process
• Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.