Operational Risk Advisor

Forward with Cuscal

At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.

If you’re looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.

Your Opportunity

As our Operational Risk Advisor, you’ll join our Group Risk & Compliance team and support the business in effectively identifying, assessing and managing operational risk.

You’ll act as a trusted advisor across Cuscal, providing practical risk guidance and independent Line 2 assurance while helping embed strong risk frameworks and processes across the organisation. You’ll also contribute to non-financial risk reporting for management committees and the Board.

You’ll make an impact by

• Conducting independent Line 2 assurance reviews of operational incidents and issues.
• Partnering with business units to assess and manage operational risks and strengthen controls.
• Analysing operational risk data to identify trends and provide meaningful insights.
• Supporting the management and resolution of operational incidents, issues and control gaps.
• Working with the business to develop practical action plans following assurance reviews.
• Supporting root cause analysis and identifying trends across operational incidents and issues.
• Reporting monthly Key Risk Indicators for non-financial risk.
• Reviewing and maintaining Board-approved non-financial risk policies.
• Liaising with auditors to support the closure of audit findings.
• Contributing to risk education, training and broader risk uplift initiatives across Cuscal.

What you’ll bring

To succeed in this role, you’ll have

• Experience working with non-financial risk and compliance frameworks within financial services.
• A solid understanding of operational and non-financial risk within the banking or finance industry.
• Strong analytical and critical thinking skills with the ability to turn risk information into practical insights.
• Experience embedding operational risk management frameworks into business processes.
• Strong stakeholder management skills with the confidence to build relationships and influence across different levels of an organisation.
• The ability to work autonomously, manage competing priorities and deliver high-quality outcomes with strong attention to detail.

You’ll stand out from the crowd if you have

• Experience providing operational risk advice within banking, payments or broader financial services.
• Exposure to Line 2 assurance, operational incidents, issues and control assessments.
• A tertiary qualification in commerce, finance or another business-related discipline.
• Why Cuscal?
• At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.
• Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.
• You’ll innovate alongside skilled, smart, connected teams.
• And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
• Join us and reimagine the future
• If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.
• Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.
• Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
• We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
• Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.