Cost Management and Critical Balance Lead

Location: Birmingham, West Midlands, United Kingdom

Job Title

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Lead the Critical Balances and Cost Management team, ensuring accurate, timely and controlled delivery of invoice processing, service charge reconciliation, budget review and tenant recharge activities across multiple clients. Provide clear operational leadership, allocate resources, monitor performance and maintain effective controls to reduce held invoice volumes and ageing. Act as the key escalation point for complex queries, drive root cause resolution and continuous improvement, and build strong relationships with clients, suppliers, managing agents and internal stakeholders.

Essential requirements