Global APAC Transition Lead Role

Location: CW Site - SGP - Singapore - 88 Market Street #47-01

Job Title

Job Description Summary

The Global Transition & Transformation Program Lead is responsible for managing and leading the assigned projects through the transition and/or transformation phases starting as early as strategy planning and extending through to, and beyond, service implementation and evolution to steady state operations across various global markets.

This role will require a proactive leader with exceptional project management skills to ensure smooth transitions, minimize disruptions and maximize efficiency in operational processes. The ideal candidate will have a strong background in change management, excellent communication skills and a passion for driving success through effective transitions.

The Program Lead successfully executes and delivers programs and projects to enable new business and key [BA1.1] strategic initiatives. Supports process development, program improvement and quality initiatives for existing accounts.

About the role

• Project Leadership: Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts.
• Strategic Implementation: Develop and execute key strategic initiatives that align with the objectives of the Transition and Transformation Platform.
• Protocol Development: Design, develop, and manage a comprehensive suite of transition and transformation protocols, processes, and outcomes to ensure successful project delivery.
• Customer Experience Enhancement: Identify opportunities to improve the customer experience throughout the transition process.
• Budget Management: Track and manage the transition budget as established in the Proforma, ensuring financial accountability.
• Contract Review Support: Assist in contract review and abstract preparation to support project execution.
• Transition Initiative Leadership: Lead transition initiatives by executing project plans and driving progress towards milestones.
• Meeting Facilitation: Organize and lead transition-related meetings, including internal and client governance sessions, to ensure clear communication and alignment.
• Risk Management: Manage interdependencies across service lines, identify potential risks and barriers, and develop effective mitigation strategies.
• Go-Live Support: Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team.
• Success Criteria Documentation: Establish and document key success criteria targets and thresholds for the transition program.
• Program Viability Assurance: Ensure the program remains aligned with business objectives and within established success criteria.
• Quality Delivery: Consistently produce high-quality, accurate, and valuable outputs that meet leadership expectations.
• Performance Measurement: Measure and monitor the effectiveness of Transition and Transformation services, providing insightful reports and data visualizations to the leadership team to foster continuous improvement.
• Stakeholder Communication: Maintain strong communication and collaboration with client leadership throughout the transition process.
• Team Management: Lead and support small teams of direct and indirect reports in the delivery of transition and transformation activities.
• Deadline Management: Prioritize and manage personal and team outputs to meet established deadlines and delivery schedules.
• Change Management Execution: Ensure organizational change management activities are effectively implemented to meet customer objectives.
• Additional Duties: Perform other related duties as required or requested.