Managing Director, Investor Services, Project & Development Services

Location: Tampa, Florida, USA

Job Title

Job Description Summary

The Managing Director, Investor Services builds and leads PDS's national Investor Services business unit, which delivers project management for investor clients through Property Management Agreement (PMA) relationships. The role has national accountability for the unit's strategy, operating model, and financial performance. The mandate is to turn a collection of locally run relationships into a consistent, scalable platform. It is not to add PMAs, but to grow project revenue, profitability, and client penetration from the investor portfolios C&W already manages.

The MD sets national standards for service delivery, scope, reporting, and billing. They establish portfolio leadership for the top institutional investor relationships and run a common performance scorecard, including project capture rate and revenue per managed asset. They also plan resources and capacity across markets so staffing matches revenue. The MD leads through influence, partnering with Market Leaders, Property Management and Asset Services leadership, and PDS executives.

Local client ownership stays with the markets, while the MD coordinates across them. They are accountable for the annual business plan, the 18-month implementation roadmap, and the development of Portfolio Leaders, and they act with professionalism and integrity in every client and colleague relationship.