Account Lead

Location: Melbourne, Australia

Job Title

Job Description Summary

The Account Lead acts as the senior account owner, delivering overall account governance, client relationship management, commercial performance, financial oversight, service delivery assurance, and coordination of key stakeholders across the data centre account.

This role ensures the account is managed in line with contractual obligations, company standards, client expectations, SLAs, KPIs, compliance requirements, and agreed financial targets. The role provides leadership across planning, reporting, risk management, vendor performance, budget control, and governance, while relying on the technical and operational teams for day-to-day execution of site activities.

About the Role

Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards

Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans

Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management

Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure

Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies

Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity

About Our Client

Our DC client supports the data centre and colocation strategies of more than 6,000 firms across its secure, network-rich portfolio of data centres located throughout North America, Europe, Asia, and Australia. Their clients include domestic and international companies of all sizes, ranging from financial services, cloud, and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. Our clients portfolio consists of over 300+ data centres.