Associate Product Consultant- Splash Support

Overview

About Cvent

www.cvent.com

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Recruitment Scam Notice: Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “[email protected]” email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.

If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at [email protected].

For more information, visit Cvent’s Recruitment Fraud Notice. https://www.cvent.com/en/notice-recruitment-fraud.

About the Role

At Splash, we ensure that all our clients are assisted by our most experienced and high-performing Product Consultants. Our goal is to resolve client issues efficiently while delivering an exceptional experience. As a Product Consultant, you will play a crucial role in tackling complex client queries, managing cases from start to finish and collaborating with internal teams to enhance the Cvent | Splash client experience.

In This Role, You Will

• Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise
• Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Splash products
• Provide enterprise-level support for the Splash platform and integrations, managing cases from start to finish
• Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases
• Document client history, workflows and best practices for internal support guides
• Work with Priority and Priority Elite clients to offer long-term advice and support for program management
• Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires

Here's What You Need

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field is preferred
• Proven experience in a technical consulting or similar role, with a minimum of 2+ years
• Familiarity with SaaS platforms, preferably in marketing automation or CRM (e.g., Marketo, Salesforce)

Experience supporting enterprise clients

• Excellent written and verbal communication skills, with a proactive approach to problem-solving
• Strong time management and prioritization skills
• Bonus: Experience with HTML, CSS, JavaScript, and API setup