Senior Product Manager - AI Driven Workflows

Location: Work At Home-Georgia

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health’s Analytics & Behavior Change (A&BC) organization tackles complex challenges at the intersection of healthcare and technology. We use advanced analytics, machine learning, modeling, and hypothesis-driven approaches to turn data into actionable insights that drive growth, improve outcomes, and increase access to care across CVS Health. Our teams build next-generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers.

A&BC is expanding its Product function and seeking a Senior Product Manager to lead the design of workflow and user experience improvements for Aetna’s internal clinicians. You will focus on simplifying how clinicians work, automating manual tasks, and finding efficiencies, using AI and analytics where they make the work faster and easier. Success in this role depends on building trusted relationships with clinicians, operational leaders, and technical partners, and aligning them around a shared direction.

The role requires strong experience in workflow design and user experience, exceptional stakeholder management, close partnership with design, engineering, and data science, and sound analytical judgment.

Responsibilities

• Own the product vision, roadmap, and backlog for clinician-facing workflow tools, with a focus on usability, efficiency, and clinician satisfaction.
• Build and maintain strong relationships with clinicians, medical directors, operations leaders, and executive sponsors.
• Align diverse stakeholders with competing priorities around a common roadmap, and manage expectations, trade-offs, and communication throughout the product lifecycle.
• Lead user research, workflow observation, usability testing, and SME interviews to understand how clinicians work today and where friction, rework, and manual effort occur.
• Map current- and future-state workflows, and translate findings into prioritized improvements to the experience.
• Identify opportunities to automate manual and repetitive tasks and to reduce steps, handoffs, and time per case.
• Partner with UX/design to shape interaction design, prototypes, and usability standards, and ensure designs reflect real clinical workflows.
• Develop user stories, acceptance criteria, and product requirements for engineering, data science, and business teams.
• Where AI or analytics can improve the experience, define requirements and success criteria in partnership with data science, keeping the clinician workflow as the starting point.
• Define and track product metrics such as time-on-task, task completion, adoption, usability and satisfaction scores, and error or rework rates, and use them to prioritize and show impact.
• Partner with readiness teams to lead pilot design, phased rollouts, and change management for frontline clinical teams, including training, communication, and feedback loops.
• Present progress, risks, and outcomes to senior leadership, and support business case development and roadmap planning.
• Coordinate dependencies across engineering, design, data science, clinical operations, and compliance.
• Lead day-to-day planning and champion Agile best practices.
• Promote best practices in product management and contribute to A&BC’s product-focused transformation.

Required Qualifications

• 4+ years of experience in Product Management
• 3+ years of experience working with Engineering, Design, and/or Data Science teams.
• 3+ years of experience partnering with SMEs to define ambiguous processes.
• 3+ years of experience working with Agile methodologies.
• 2+ years of experience with utilization management/prior authorization workflows and related metrics.
• 3+ years of strong stakeholder management experience, including influencing and aligning senior leaders and cross-functional teams without direct authority.
• 3+ years of experience managing products from concept through launch.
• 2+ years of experience demonstrating strong verbal and written communication skills, including executive-level presentation.

Preferred Qualifications

• Experience building trust and partnership with clinical users and clinical leadership.
• Experience measuring workflow efficiency and usability (time-on-task, touches per case, satisfaction) and tying it to operational outcomes.
• Experience introducing automation, AI/ML, or new tools to frontline clinical or operational teams.
• Experience with user adoption strategies and change management for frontline operations.
• Passion for transforming healthcare through improved efficiency and technology.
• Experience with healthcare data; Experience with Utilization Management / Prior Authorization.

Education

Bachelor’s degree in Computer Science, Engineering, Data Science, Analytics, Human-Computer Interaction, Mathematics, Physics, Applied Sciences, or a related quantitative field.

Pay Range

The typical pay range for this role is

$106,605.00 - $213,210.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.