Customer Success Manager

Location: New York, NY

See yourself at Dataminr

As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.

This role is based hybrid (NYC area) or hybrid (Northern VA/DC area)

AI Innovation at Dataminr

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
• Provide user-level support to augment business development efforts across the Corporate Risk vertical
• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
• Additional Locations: Arlington, VA