Technical : You will be responsible for the quality of work delivered in the Credit Hire teams (Litigation & Pre-Litigation) with unlimited values. Technical & Delivery : You will ensure that quality and technical frameworks and processes in the Credit Hire teams are working effectively and delivering value and mitigating risk. Clients : You will be responsible for delivering the services in line with specific clients SLAs and claims handling requirements Collaboration :Working closely with the Technical Director, Growth / Sales and the Operational team to ensure that the claims handling model is consistent with the service expected by our clients and delivers an agreed level of profitability required.
Support Technical Director / Operational Team with technical input in Credit Hire bids. Work closely and collaboratively with Technical Director, Operations Directors and Managers, and the Credit Hire partners and client service team in order to help to drive the integrated delivery of team wide projects. Development & Growth :Working closely with the Technical Director and Technical Managers identify training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers.
Quality : Managing an effective audit function which delivers both internal and external audit requirements and forms an integral part of the technical framework for improving quality and service delivery.
Job description provided by Davies.
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