Senior Lead Associate - ITSM Change Management

The Change Manager is accountable for the consistent day-to-day execution and control of the global ITIL 4 Change Enablement practice across APAC-UK- and North America-aligned operating windows. Based in Pune, this senior practitioner will work closely with the Senior Change Manager / Process Owner, applying established policy, decision rights, risk models and governance standards while managing change assessment, scheduling, CAB activity, control evidence and operational reporting. The role enables beneficial change at an appropriate level of speed and risk without assuming ownership of the global practice strategy or ServiceNow development roadmap.