North America Shared Services Lead (33180)

ExamWorks is seeking a North America Shared Services Lead to join the team!

This will be Monday - Friday standard business hours and is hybrid out of the Atlanta, GA office with a minimum of 3 days per week required to work onsite in the office.

The North America Shared Services Lead will partner with Finance and business leaders to build and lead a centralized Shared Services team supporting critical transactional processes across North America. The position will initially focus on centralizing and stabilizing work that is currently distributed across business units, while preserving critical business knowledge and maintaining continuity of service. The role will help define and implement standardized processes, service expectations, and operational controls to support an ongoing transition from business-unit-aligned support toward more scalable, process-based ownership.

Working in partnership with Finance, Accounting, Operations, and business leaders, the Shared Services Lead will drive continuous improvement initiatives, enhance operational efficiency, strengthen controls, support ERP readiness and adoption, and help position the organization for future growth and expansion.

ESSENTIAL JOB FUNCTIONS

• Lead North America Shared Services operations for designated transactional processes, ensuring accurate, timely, and consistent service delivery.
• Partner with Finance, Accounting, Operations, and business leaders to centralize activities into a shared services operating model while maintaining business continuity and strong stakeholder relationships.
• Lead, coach, and develop supervisors and team members as assigned; establish clear performance expectations, accountability, and development plans.
• Manage the transition of in-scope activities and resources into a centralized operating model, including knowledge transfer, cross-training, stabilization support, and change management.
• Oversee day-to-day service delivery, monitor workloads and priorities, and ensure appropriate coverage across Shared Services operations.
• Establish and maintain service level expectations, performance metrics, operational reporting, and management routines to drive accountability and continuous improvement.
• Develop, document, and maintain standardized processes, procedures, controls, and operating standards across Shared Services activities.
• Monitor priorities, backlogs, aging, approvals, exceptions, and escalations.
• Work with Accounting and Finance teams to support reconciliations, audit activities, and period-end processes as needed.
• Support audit and compliance activities.
• Drive the adoption of standardized processes and controls.
• Identify and implement process improvements that increase efficiency and consistency.
• Partner with Operations, Finance, and Accounting leaders to support business needs and resolve operational issues.

ESSENTIAL SUPERVISORY RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees
• In conjunction with management, creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
• Communicating changes effectively and supporting those affected by change.
• Supervising insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.
• Bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• 5+ years’ progressive AP experience, Shared Services, Finance Operations, or related transactional finance functions required.
• Must have previous people leadership experience with a demonstrated ability to lead, coach, develop, and motivate high-performing teams.
• Must have working knowledge of end-to-end Procure-to-Pay (P2P) processes, controls, and best practices.
• Must have experience managing transactional finance operations, including Accounts Payable processes, service delivery, operational performance, vendor management, and internal controls.
• Must have experience developing, implementing, and improving processes, controls, and operational procedures.
• Must have proficiency with ERP systems, such as Workday Financials, Microsoft Excel, and Microsoft Office applications.
• Must have experience supporting the centralization, consolidation, or transformation of Shared Services, Accounts Payable, or Finance Operations functions preferred.
• Must have experience integrating acquisitions or onboarding new business units into established finance processes preferred
• Must have experience supporting operations across multiple business units or legal entities preferred.
• Must have strong leadership, communication, and interpersonal skills with the ability to build trusted relationships and collaborate effectively across Finance, Accounting, Operations, vendors, and other business stakeholders.
• Must have a continuous improvement mindset with the ability to identify opportunities, develop recommendations, and implement practical solutions that enhance operational efficiency, controls, and service delivery.
• Ability to establish structure, standardize processes, and drive adoption of new ways of working across distributed teams.
• Ability to lead teams through organizational, process, and technology changes while supporting evolving business needs.
• Ability to analyze operational and financial information, evaluate options, and implement effective solutions to support decision-making and process improvement efforts.
• Ability to manage multiple priorities, competing deadlines, and shifting workloads in a fast-paced environment.
• Ability to maintain a high level of organization, attention to detail, confidentiality, and sound judgment when handling sensitive financial and personnel information.

WHO WE ARE

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.