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Tallahassee, FL
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General Characteristics
Accountable for providing overall direction and integration for a specific ERP module, functional and/or business area. Understands the business strategy of a particular function/area and works with the team to define business requirements. Communicates and coordinates with other Team Leads, business leadership, and Project Manager to ensure appropriate integration of processes and modules across the enterprise.
Oversees, defines and monitors critical path activities and resolves issues or escalates issues to the Project Manager as needed. Drives the design and implementation of new business processes with organizational structure and required ERP configuration.
Must possess an in-depth understanding of the business function/process supported, and also be viewed as a credible representative of that business function/process. Successful implementation is dependent on the ability of the incumbent to influence business leadership and management decisions and drive ownership and acceptance of changes to the business.
Dimensions Education
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field.
Or equivalent work experience.
Experience
A minimum of 7 years of IT and business work experience including managing team(s) responsible for systems implementation and/or infrastructure support. Often is recruited internally from high-level managementpositions in the organization.
Breadth
Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Degree of integration driven by ERP requires a consensus decision making process across Team Leads. Once key decisions are made, Team Lead then has autonomy for the technical decisions to support the business, but business process decisions are made through constant education and negotiation with business leadership and management. Works on complex business issues, which have a significant impact to the enterprise and across enterprise processes and
functions due to the integration of ERP. Frequently reports to a Chief Technology Officer, Competency Center Leader or Departmental IT Executive.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: ERP Team Member
Job#: 4210
General Characteristics
Responsible for documenting the “to-be” processes, defining performance metrics and identifying and resolving process gaps. Has a strong understanding and experience in the ERP methodology used by the organization. Responsible for mapping the business processes to ERP modules (often in conjunction with consultants) and participates in user acceptance testing. Often is involved in the creation of documentation and training materials, and may deliver training during implementation.
May also act in a system support role immediately after implementation. Incumbents in this position come from the business, with an expert level of understanding of all of the business processes of the function they represent. They also serve as a communications liaison to the business during the implementation.
Dimensions Education
Bachelor’s Degree in function represented in the business. Or equivalent work experience.
Experience
A minimum of 3 years of business and/or ERP implementation experience.
Complexity
Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a technical leader. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior technical staff.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: ERP Configurer
Job#: 4220
General Characteristics
Performs functional analysis, requirements, definition and ERP module configuration and testing. Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables. Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions.
Responsible for the identification of and resolution of gaps in the business processes. Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation. May be involved in the installation and tuning of modification, as well as archiving data.
Generally this position has light programming skills in the appropriate language to develop necessary “work arounds.”
Dimensions Education
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Experience
A minimum of 3 years of IT work experience in systems/applications development or support functions.
Complexity
Intermediate professional level role. Provides support for the user community and development team in the design, development, configuration and testing of ERP modules. Works on multiple functional tasks that tend to be of medium technological complexity. Identifies and recommends functional and technological solutions. Works on one or more projects as a team member. Acts as a subject matter expert for one ERP functional area. May coach more junior technical staff.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: ERP Programmer/Analyst Job#: 4230 Scope Variant
Maps to level B
General Characteristics
Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains ERP program codes and applications to support business processes and functions. Works on elements of large, complex installations. Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in ERP programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage.
Dimensions Education
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
A minimum of 3 years of IT work experience in programming and/or ERP systems analysis. Requires advanced programming techniques and software design. May require knowledge of ERP applications or object-orientedanalysis and design.
Complexity
Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a technical leader. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior technical staff.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: ERP Systems Support Specialist
Job#: 4240 General Characteristics
Serves as single point-of-contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts). Maintains history reports, identifies and addresses re-occurring problems, and assists in the development and execution of ERP and business process best practices across the organization.
Performs basic fixes and data maintenance. May develop on-line help and update systems support help scripts. This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant. This position requires more advanced training than a similar help desk position.
Dimensions Education
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field.
Or equivalent work experience.
Experience
A minimum of 3 years of business and/or ERP experience.
Complexity
Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a technical leader. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior technical staff.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: ERP Systems Administrator
Job#: 4250 General Characteristics
Responsible for ensuring the performance and reliability of ERP systems. Performs troubleshooting for hardware, software and system problems that involve ERP modules. Participates in projects to implement or enhance ERP systems and applications. Works with database administrator and ERP development team in defining user requirements, coordinating system-wide updates and installing upgrades and patches for ERP systems.
Provides recommendations for enhancements/changes that may involve custom design, optional and third party products to improve the efficiency and effectiveness of ERP systems. Maintains ERP systems security through user profile management, creates and updates access permissions and maintains user accounts. Monitors and maintains performance metrics for system features, recommends and takes corrective/preventive actions.
Participates in the design, development and implementation of test and production objects. Performs configuration, change management and testing activities as required. Consults users on technology changes that will impact work processes.
Dimensions Education
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience
A minimum of 3 years of business and/or ERP implementation experience. Experience with systems and database administration.
Complexity
Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a technical leader. Responsible for maintaining ERP systems and applications, supporting and training users for ERP system(s) and applications usage. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior technical staff.
JOB FAMILY: ENTERPRISE RESOURCE PLANNING (ERP)
Job Title: Basis/ALE Technical Consultant
Job#: 4600 General Characteristics
Provides the highest level of technical expertise and consulting on SAP Basis or its successor, SAP Web Application Server systems to process teams and IT staff. Establishes the infrastructure standards and requirements. Evaluates, directs and supports SAP Basis and/or Web Application Server system enhancements and performs quality assurance functions. Researches and implements solutions for Basis and/or Web Application Server functionality in the areas of performance monitoring and tuning and systems configuration, design and implementation.
Provides highest degree of technical engineering and support to the SAP team. Must have extensive experience in operating systems and programming languages, such as ABAP, Java and J2EE.
Dimension Education
Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent
work experience.
Experience
A minimum of 5 years of IT work experience building enterprise applications, including a minimum of 2 years of experience with SAP systems.
Complexity
Advanced professional level role. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.
Job description provided by Delan Associates.
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