Manager, Account Management

About foodpanda

• At foodpanda, we connect customers with the food and everyday essentials they love, while helping our partners build and grow successful businesses.
• Our success depends on strong commercial partnerships, smart decisions and a relentless focus on delivering value for our customers and restaurant partners.
• We're looking for a commercially driven Key Account Manager to join our Singapore team.
• In this role, you'll take ownership of a diverse portfolio of restaurant partners, driving sustainable growth through strong relationships, data led decisions and effective commercial execution.
• You'll balance strategic thinking with hands on delivery, identifying where the biggest opportunities lie, developing practical growth plans and ensuring your partners are set up for success.
• This is an opportunity for someone who enjoys taking ownership, solving problems and making a measurable commercial impact.

• Own Commercial Performance

• Take independent ownership of a portfolio of restaurant partners, delivering against key commercial KPIs including GMV, advertising revenue and operations.
• Proactively monitor business performance, identify risks and opportunities, and take action to improve results.
• Balance short term commercial delivery with sustainable partner growth.
• Effectively prioritise time and resources across your portfolio to maximise business impact.

• Turn Data into Commercial Opportunities

• Analyse account performance to understand the drivers behind growth, underperformance and changing customer behaviour.
• Translate data into clear commercial insights, recommendations and actionable next steps.
• Identify opportunities to improve order growth, customer acquisition, conversion, advertising investment and overall partner performance.
• Track the impact of commercial initiatives and adapt your approach based on results.

• Develop and Execute Growth Plans

• Build practical, insight led growth plans for priority accounts and opportunities within your portfolio.
• Work with partners to identify and activate relevant growth levers, including promotions, advertising, assortment optimisation and seasonal campaigns.
• Secure partner commitment to commercial initiatives and ensure effective execution.
• Identify opportunities and successful approaches that can be replicated across multiple accounts.

• Build Strong Commercial Partnerships

• Develop trusted relationships with restaurant partners, acting as their primary commercial point of contact.
• Understand partners' business objectives, challenges and priorities, tailoring recommendations to their commercial needs.
• Lead commercial discussions and negotiations, balancing partner expectations with foodpanda's growth and profitability objectives.
• Confidently challenge partner thinking, handle objections and influence decisions to achieve mutually beneficial outcomes.

• Drive Execution and Solve Problems

• Take ownership of commercial initiatives from identification through to execution and performance review.
• Proactively identify and resolve recurring operational or commercial challenges impacting account performance.
• Collaborate with internal teams, including Marketing, Operations and Partner Support, to deliver effective solutions.
• Demonstrate sound judgment in resolving issues independently, while escalating material risks or blockers appropriately and in a timely manner.

Commercial Ownership & Experience

• Typically 4+ years of experience in Account Management, Business Development or a comparable commercial role, with a track record of delivering against targets.
• Experience managing B2B relationships, ideally within food delivery, e-commerce, retail, hospitality, advertising or a related industry.
• Takes ownership, follows through on commitments and holds themselves accountable for results.

Analytical & Commercial Thinking

Strong analytical and numerical skills, with the ability to interpret commercial performance data and translate insights into practical recommendations.

A proactive problem solving mindset, with the curiosity to investigate underlying issues rather than simply report on performance.

Relationship Management & Influence

• Strong communication, relationship building and negotiation skills.
• Ability to build credibility and maintain productive relationships with stakeholders at different levels.
• We recognise that great commercial talent comes from different backgrounds. If you bring strong account management fundamentals, commercial curiosity and a track record of delivering results, we'd love to hear from you.
• Meaningful ownership of commercial performance and the opportunity to make a measurable business impact.
• A dynamic, international working environment with opportunities to learn and develop.
• Exposure to a fast-moving digital commerce business and a diverse portfolio of restaurant partners.
• A collaborative team culture that values ownership, fresh thinking and continuous improvement.
• Birthday leave and work anniversary leave.
• Tasty Thursdays, company events and team activities.