Consultant, Business Operations

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs, and processes. From analyzing, evaluating, and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

What you’ll achieve

As a Consultant, you will lead projects across process improvement, documentation, and measurement to improve operational impact. You will craft plans, coordinate partners, and ensure deliverables meet objectives. You will report progress and propose data-driven optimizations.

Join us to do the best work of your career and make a profound social impact as a Consultant on our AI Development & Agent Ops / Business Operations team in Hopkinton, MA.

You will

• Own project plans, charters, and stakeholder coordination
• Document processes and ensure adherence to standards
• Track performance metrics and deliver readouts with recommendations
• Support change management activities and training
• Take the first step towards your dream career
• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 12+ years in operations or related fields
• Experience managing projects end-to-end with cross-functional teams
• Proficiency with collaboration and workflow tools
• Analytical mindset with ability to interpret performance data
• Strong written communication and presentation skills

Desirable Requirements

Bachelor’s degree in Business, Operations, Engineering, or related field

Experience working with shared services or service desks

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $132,800 to $182,600.

Benefits and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

About Dell Technologies — ISG Developer Experience

Dell's Infrastructure Solutions Group is a global leader in Solutions, Storage, Compute, and Networking. The Developer Experience organization within ISG is responsible for developer productivity, tooling, observability, and platform engineering for approximately 9,000 engineers. Our current mandate spans agentic SDLC transformation, AI tooling governance, and the operating model changes required to make AI-assisted development the norm — not the exception.

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.

Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.

We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.

Join us and help build the future of enterprise technology.