Analytics Specialist, Product Operations

How you'll help us Keep Climbing (overview & key responsibilities)

Product Operations Analytics Specialist serves as a critical link between Product, Technology, and Operations teams, leveraging analytics and data-driven insights to optimize product performance and support strategic decision-making. The role is responsible for measuring product outcomes, developing reporting and performance frameworks, identifying improvement opportunities, and translating complex data into actionable recommendations throughout the product lifecycle. By combining product operations expertise with advanced analytics, this position helps drive adoption, value realization, operational efficiency, and continuous innovation across the ACS Tools & Technology portfolio.

Lead product analytics and performance measurement efforts by developing analytical frameworks, monitoring key performance indicators (KPIs), identifying trends, and delivering actionable insights that support product strategy and business decision-making.

Develop and maintain dashboards, scorecards, analytics, and operational reporting that provide Product Teams and leadership with visibility into product performance, adoption, customer experience, and operational outcomes.

Partner with Product, Technology, Operations, and business stakeholders to define requirements, translate business needs into data-driven solutions, and support the successful delivery and optimization of digital products and tools.

Conduct deep-dive analyses to identify opportunities for process improvement, product enhancements, operational efficiencies, and value realization across the product portfolio.

Establish and maintain data governance, reporting standards, and performance measurement methodologies to ensure the accuracy, consistency, and integrity of analytics and insights.

Support product lifecycle activities, including opportunity assessment, business case development, pilot evaluations, implementation measurement, and post-launch performance tracking.

Prepare and deliver executive-level presentations, reports, and recommendations that communicate business performance, risks, opportunities, and strategic insights to leadership.