How you'll help us Keep Climbing (overview & key responsibilities)
Responsible for defining and advancing the digital product initiatives aligned with the company's strategic goals by leading and implementing enhancements across the digital experience. This role partners across business and technology teams to advance the digital product roadmap, optimize the user experience, and deliver solutions that improve user engagement, conversion, and overall customer satisfaction.
The ideal candidate brings strong product management, a deep understanding of digital product ecosystems. They are passionate about defining innovative, data-driven solutions that improve the end-to-end user journey and advance Delta Vacations' digital business.
ESSENTIAL FUNCTIONS
Serve as Product Owner for Delta Vacations' digital experience, managing digital product enhancements and cross-functional initiatives in alignment with business goals and strategic priorities
Contribute to defining product vision, success metrics, business outcomes, and product requirements for digital initiatives
Develop and maintain business requirements, user stories, customer journey maps, process flows, acceptance criteria, and launch readiness materials, partnering with UX/UI designers to enhance digital experience improvements.
Support the prioritization and management of the digital product roadmap in partnership with cross-functional collaborators across Marketing, Analytics, Merchandising, Distribution, and Technology
Participate in product discovery efforts through research, analytics, partner engagement, competitive analysis, and industry trends to identify new opportunities and experience improvements
Define and optimize customer journeys using analytics, customer insights, testing, and experimentation to identify and deliver improvements that increase customer satisfaction, engagement, conversion, and revenue performance.
Responsible for business validation, user acceptance testing, launch activities, and post-launch measurement to ensure delivered solutions align with intended customer experience and business outcomes.
Demonstrates the ability to think forward about how AI may improve products, decisions, workflows, and customer experiences.
Follow all corporate and departmental policies/procedures and applicable governmental regulations.
Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Delta Vacations Corporate Headquarters, Atlanta GA
POSITION TYPE/STANDARD SCHEDULE
Full-Time Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.
TRAVEL
Domestic and international travel to fulfill assigned responsibilities.
SALARY RANGE
$50,638 - $81,712
Job description provided by Delta Air Lines.
View the original posting
