How you'll help us Keep Climbing (overview & key responsibilities)
The Digital Service Design Intern will support service and experience design work that helps improve how Delta employees and customers navigate servicing experiences. This role is a strong fit for someone who is curious about human-centered design, research, journey mapping, and how digital experiences work together to support better service.
The intern will partner with teammates across Digital, Technology, and partner divisions to help document experiences, organize insights, and contribute to design work that supports the delivery of connected servicing experiences.
Key Responsibilities
- Support service design projects focused on customer and employee servicing experiences
- Help gather and organize research, observations, and service insights
- Assist with journey maps, service blueprints, process flows, and presentation materials
- Contribute to current-state and future-state experience documentation
- Partner with designers, researchers, product teams, and cross-functional stakeholders on project work
- Help identify pain points and opportunities across people, process, technology, and communication
- Support workshops, working sessions, and team collaboration activities
- Contribute to clear storytelling through slides, summaries, and other team materials
- Learn how design decisions connect to service, technical, and business goals
Job description provided by Delta Air Lines.
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