Global Account Director

Location: London

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Global Account Director | iProspect

Permanent | London | Hybrid

Lead global account governance and media collaboration as Global Account Director at iProspect, helping Ferrero turn its $1B vision into measurable market impact.

About iProspect

In this time of enormous change, where media is more important than ever before, people are longing for humanity — for real connection, for truth and for what binds us together. Our unique understanding of the intersection of culture, content, data, and technology powers how we build brands out of every moment of connection. For today, and for tomorrow.

Purpose of the Role

Ferrero is iProspect's number one global client. As Global Account Director, you'll connect Ferrero's central stakeholders, dentsu capabilities and more than 50 markets to help deliver Ferrero's $1B vision. You'll turn that ambition into clear priorities, coordinated action and measurable progress, making sure global initiatives create practical value for local markets.

This is a high-profile account where quality and pace matter equally. You'll own day-to-day client governance and the operating rhythm that keeps the global agenda moving, with a particular focus on business-as-usual market projects. You'll build trusted client relationships, mobilise specialist teams and support the Global Client Lead on strategic growth opportunities.

About Ferrero

Ferrero Group is a privately owned chocolate and confectionery company, founded in Alba, Italy, in 1946 and headquartered in Luxembourg. Its brands include Nutella, and its business spans Europe, the Americas, Asia, Africa and Oceania.

What you'll do

Translate Ferrero's $1B vision into an actionable global account plan and own client governance, with clear workstreams, milestones, owners, decision-making forums and escalation routes across more than 50 markets.

Lead business-as-usual projects across markets, creating clear briefs, coordinating contributors, resolving dependencies and keeping delivery and client communication on track.

Help shape and deliver quarterly business reviews (QBRs), Network Connect sessions, workshops and senior client meetings that demonstrate progress, share learning and establish clear next steps.

Build an ongoing market engagement programme that gathers local needs and connects teams. Develop case studies, best-practice resources and learning initiatives that help markets share and scale effective work.

Create strategic content, communications and thought leadership that make the $1B ambition relevant and actionable, including clear propositions and narratives for growth opportunities with the Global Client Lead.

Mobilise dentsu capabilities across media, creative, commerce, retail media, content and creators, data, technology and AI to support integrated solutions for Ferrero.

Build trusted relationships with senior global and local stakeholders, understanding their priorities and providing proactive, transparent and solution-oriented client leadership.

Lead and develop the account team, clarifying responsibilities, encouraging cross-functional collaboration and maintaining high standards of client service.

Manage scope, resources, forecasting and commercial performance with senior account leadership, ensuring the account is well governed and run profitably.

How you'll succeed

• Turn the global account plan into measurable progress, with clear ownership, timely follow-through and high-quality delivery.
• Build client confidence through proactive communication, transparent governance and strong relationships, reflected in client satisfaction.
• Demonstrate market value through engagement, adoption of global priorities and evidence of effective work being shared and scaled.
• Strengthen market capabilities through learning initiatives, using feedback and evidence to improve the programme.
• Support commercial performance through disciplined scope, resource and forecast management, alongside contributions to strategic growth opportunities.
• Create clarity and collaboration across the account team, developing colleagues and maintaining consistent client service standards.

What you'll bring

Essential Skills

Several years of relevant experience in global account leadership, media, integrated marketing or a comparable client-facing role, including direct team management and significant experience leading through influence.

Strategic account leadership: the ability to turn an ambitious vision into prioritised plans and sustained execution, alongside trusted relationships with senior clients and commercial acumen across scope, resources, forecasting, profitability and revenue growth.

Strong programme management skills, including governance, workstream design, action tracking, dependency management, risk escalation and disciplined follow-through.

Experience mobilising cross-functional, multi-market teams without relying solely on direct authority. You'll listen to local needs and make global initiatives useful and actionable for markets.

Strong facilitation, storytelling and presentation skills, including experience shaping QBRs, workshops, leadership sessions and strategic content.

A deep understanding of end-to-end media, solid media planning experience and the ability to translate planning principles into high-quality strategic recommendations. You'll understand how creative, commerce, retail media, content and creators, data, technology and AI contribute to client growth.

A curious, proactive and collaborative approach, with sound judgement, resilience and comfort with ambiguity. You'll bring solutions, maintain attention to detail and protect client confidence while delivering high-quality work at speed.

Desirable Skills

Experience in fast-moving consumer goods (FMCG) is strongly preferred.

What we offer

At dentsu, we've built a benefits package that supports every chapter of your life. From company-funded Private Medical Insurance, a 24/7 Virtual GP and a generous sick-pay policy, to wellbeing days, volunteering time, flexible bank-holiday swaps and great everyday perks like retail discounts, gym access and tech schemes — we make it easier to live well, not just work well.

Our employee-led resource groups have helped shape policies that genuinely matter enhanced maternity, paternity and carers leave, extended sick leave, menopause and baby-loss support, plus 10 fertility treatment days. Combined with life assurance, income protection, financial education tools and flexible savings options, you'll find a workplace that invests in you — your health, your family, your future.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world's leading organisations. Founded in 1901 in Tokyo, Japan, and now operating in approximately 120 countries and regions, we bring together the power of a global network of leadership brands to deliver impactful, end-to-end growth solutions.

Through our client promise, Innovating to Impact, we drive growth through integrated services across Media, Customer Experience Management (CXM), and Creative. Our business transformation (BX) mindset, combined with a focus on experience transformation (EX), drives sustainable growth for brands, people, and society.

Our commitment to innovation, collaboration, and diversity enables us to continuously evolve, pushing boundaries while delivering measurable impact in a fast-changing world.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Tags

#LI-IPROSPECT

#LI-dentsu

Location

London

Brand

Global Iprospect

Time Type

Full time

Contract Type

Permanent