Project Officer

Project Officer – Technical Training and Business Improvement

Location – Parramatta (Hybrid – 50%)

Employment type – Ongoing – Fulltime (35 hours per week)

Salary – Clerk Grade 7/8 ($116,981 - $129,492) plus superannuation and annual leave loading

Your role

Do you have a passion for developing content and would like to help make a positive difference in NSW social housing maintenance space?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

The Technical Training and Business Improvement team is focused on developing and delivering Housing Portfolio-wide training and continuous improvement initiatives informed by the Quality Management System. This includes the development, creation, and continued update of processes and procedures, user guides, quick reference guides, and internal eLearning modules, as well as the delivery of monthly onboarding training and the provision of training on new systems and processes.

What you’ll do

This role will have a focus on working with stakeholders to document processes and procedures.

The Project Officer role will be responsible for

• facilitating stakeholder discussions to identify relevant process sponsors and subject matter experts (SMEs)
• creating and updating process maps in Visio and procedure documents in Word for stakeholder feedback and endorsement
• identifying and coordinating supporting resources
• maintaining project documentation in Content Manager (TRIM)
• implementing and monitoring project plans to ensure projects are delivered on time, within budget, and to quality standards
• preparing Asset Service Notices (ASNs) to communicate new or updated process maps or procedure documents

The Project Officer will be required to

• work collaboratively with all levels of the organisation
• manage stakeholder expectations
• track project progress against milestones and deliverables
• identify emerging issues to anticipate timely resolution

What we’re looking for

Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

A knowledge of maintenance or experience in the industry is not required but desirable.

The Project Officer should possess

a willingness to build relationships with internal and external stakeholders of all levels

an outcome driven approach

the ability to juggle multiple projects

an openness to receiving feedback

a keen interest in applying consistency in look, feel, and language throughout content produced

a clear and professional written and oral communication style

an awareness of applying the standard for Australian Government writing and editing

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
• Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 2 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

What different approaches have you used in talking with different people? How did you know you were getting your point across?

What is an example of where you used facts and research to influence others? What was the outcome?

Applications close Sunday 8 November 2026 at 11:59pm AEDST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Eva Lacuna at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 014 or [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website.

Other Information

• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
• For more information visit Applying for DCJ jobs on the DCJ website.
• Thank you for your interest in this role. We look forward to receiving your application.