Application Specialist ICT

• Clerk Grade 7/8 – Salary range $116,981 - $129,492pa (plus superannuation and entitlements)
• Ongoing Full Time position
• Located in Haymarket – 5 minute walk from Central Station

About Legal Aid NSW

• We stand beside people when they need it most.
• At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.
• Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.
• In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role

As an Application and Platform Specialist, you will play a key role in the design, development, support and continuous improvement of the organisation's business applications and integration services. Working across Microsoft technologies, you will deliver secure, reliable and scalable solutions that support critical business operations and digital transformation initiatives.

This is an exciting opportunity to apply your expertise in C#/.NET development, Microsoft Azure, SharePoint Online and cloud-based integrations, while contributing to the modernisation of organisation applications and services.

Key responsibilities include

Providing application support, maintenance, troubleshooting and defect resolution across a portfolio of .NET applications, integrations, APIs and enterprise systems to ensure service reliability and business continuity.

Developing and implementing defect fixes, enhancements using AZURE technologies (including but not limited to including Azure App Services, Azure Functions, Logic Apps, Storage Accounts and Entra ID), C#/.NET, Visual Studio, Microsoft SQL Server to improve application functionality, performance and user experience.

Managing application lifecycle activities including testing, deployment, release management, change control, monitoring and continuous improvement using DevOps and automation practices.

Supporting Azure cloud and on-premises application environments, including certificates, integrations, identity management, security remediation activities and migration initiatives.

Investigating application incidents, troubleshooting, performing root cause analysis (high involvement in Azure portal), and implementing corrective actions to improve system stability, availability and security.

Collaborating with business stakeholders, vendors, external service providers and ICT teams to deliver projects, manage technical issues, and ensure effective ongoing application support and service delivery.

About You

We're looking for a proactive and technically capable professional with experience supporting and enhancing Microsoft applications and cloud-based solutions. You will bring expertise in either .NET development (C#), Microsoft Azure, Microsoft SQL Server and SharePoint Online, with experience in Power Platform highly regarded. You are a self-motivated professional who can work autonomously, effectively manage competing priorities and collaborate with a broad range of stakeholders to deliver high-quality outcomes.

To be successful in this role, you will have

Strong demonstrated experience troubleshooting and supporting complex Azure-based integrations across multiple enterprise applications, platforms, APIs and third-party systems, including diagnosing issues, performing root cause analysis and implementing sustainable solutions.

Strong demonstrated experience in designing, developing, supporting and maintaining .NET applications, including hands-on coding in C#, application integrations, defect remediation, PowerShell scripting and performance optimisation

Strong troubleshooting and problem-solving skills, with experience investigating incidents, performing root cause analysis and implementing sustainable solutions.

Experience with application lifecycle management practices, including testing, deployment, release management, monitoring, change control and DevOps methodologies.

Understanding of cyber security principles, identity and access management, certificate management, and security compliance requirements within enterprise application environments.

Experience working with vendors, cross-functional ICT teams, managed service providers and business stakeholders to resolve issues, coordinate technical activities and deliver application improvements.

Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions and support project delivery outcomes.

You Belong Here

Here, every role has purpose.

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Essential Requirements

• Hold Australian or NZ citizenship or Australian Permanent Residency
• Be willing to undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check
• Possess relevant tertiary and/or professional qualifications in ICT or a related discipline, or equivalent demonstrated experience
• Have demonstrated experience administering, supporting and improving Microsoft enterprise application platforms
• Download the Role Descriptionto explore the role in-depth.
• We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.
• Apply Now!
• Closing Date: Monday, the 28th of September 2026 at 11:59pm
• Your application is your chance to show why you’re a strong match for this role.

Please provide

• A current resume (up to 5 pages)
• A cover letter (up to 2 pages) addressing the following target questions:
• Target Question 1: Outline your experience in designing, developing, and implementing Microsoft technology solutions to meet complex business needs.
• Target Question 2: Describe a time when you worked collaboratively with business stakeholders and technical teams to deliver high-quality business-focused technology outcomes.
• Please note: Applications from candidates who participated in the previous recruitment process for this role will not be considered as part of this recruitment campaign. Previous applicants are therefore not required to submit a further application.

We’re here to help

• Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.
• For recruitment enquiries, accessibility support and recruitment adjustments, please contact Paige Gill, Recruitment Officer, at [email protected] or 02 9219 5522
• Visit Adjustments for individual needs | NSW Government to find out more.
• For role specific enquiries, contact Shweta Mehndiratta, Principal Manager Application Services, at [email protected] or 02 9219 5952
• Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.
• Head to our Careers Page to discover everything about working at Legal Aid NSW, our recruitment process and how you can champion fairness, empower communities and build your career.
• And connect with us on LinkedIn, Facebook and Instagram.
• We look forward to receiving your application!