Process Analyst, CN DN

Location: Bangalore, India

Job Description

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the role

The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.

The role is encouraged to provide operational, functional, and mentoring support to the team as per the request and instruction from the line manager.

Dimensions

a) Market/Role Complexity

Top 3-5 Accountabilities

• The Contract and Invoice Operations Specialist will also have specific ongoing responsibility including but not limited to:
• Responsible for all Contract and Invoice Operations processes for specific cluster assigned
• Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
• Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
• Liaise with OTC shared service centre to enable invoice payment
• Liaise with the customer on Invoicing related issues
• Ensure a 100% Compliance across all the areas of Invoicing and Audits
• Take ownership and devise strategies with the Sales on the invoicing processes.
• Reporting the Cash on metrics

Experience / skills required

Order to cash Fundamentals

Excellent Business English

Experience in Dispute management processes

Results oriented, strong drive and vitality

Able to work to tight deadlines

Awareness of controls and risk management

Strong problem identifying and problem-solving skills.

Build and sustain excellent relationships with multiple collaborators

Strong SAP, Excel skills

Experienced in working within shared service centres environment

Multi-tasking with precision to accuracy

Barriers to Success in Role

Lack of drive and pro-activity

Lack of good business English and interpersonal skills

Lack of attention to detail

Lack of influencing skills

Lack of analytical ability

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re

supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you gather this information when you submit your application.

Worker Type

Regular

Primary Location

Bangalore Karle Town SEZ

Additional Locations

Job Posting Start Date

2026-10-12