Level 3 MSP Engineer

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions

Lead technical projects including SharePoint migrations, Intune deployments, and security implementations

Resolve escalated technical issues with systematic troubleshooting approaches

Create comprehensive documentation and communicate effectively with clients at all technical levels

Participate in project planning, scope management, and timeline development

What skills will you need?

MSP Background

Experience supporting multiple clients simultaneously, preferable in a managed service provider setting

Proficiency in time tracking and project estimation

Microsoft 365 Core Expertise

• SharePoint Online: Template deployment and Teams integration
• Intune/Autopilot: Device management and policy configuration
• PowerShell: Regular scripting for automation and troubleshooting
• Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
• Security: Microsoft Defender and Purview experience preferred
• Compliance: M365 tenant hardening and security best practices

Communication & Collaboration

Exceptional English communication skills (verbal, written, documentation)

Experience with ticketing systems and professional client interaction

Preferred Additional Skills

• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts

Professional Attributes

• Continuous learner: Actively engaged in training, certifications, or professional communities
• Adaptable: Flexible approach to changing requirements while maintaining quality
• Results-focused: Prioritizes client outcomes over technology deployment
• Detail-oriented: Systematic documentation and delivery processes

Work Requirements

Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)

Flexibility: Responsive during client emergencies

What We Offer

• Tight-knit team of experienced technical professionals
• Exposure to diverse technologies and industries
• Long-term growth potential with performance-based advancement
• Opportunity to make meaningful improvements to client environments
• if this sounds right for you, use the form below to apply!