SPANISH speaking CCR_Candidate Pool

Location: Budapest, Hungary

At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

Performs a wide variety of tasks involving the coordination of customer service inquiries and problems. May provide any or a combination of the following: researches and responds to customer inquiries either in person, by telephone or by correspondence.

Job Requirements

Analyzes individual accounts, assists in solving customer problems and initiates action for repair, replacement return or field service as guided by customer service policies, completes forms and obtains signatures and documentation when necessary, or refers highly unusual situations to higher authority for review and reconciliation

Performs activities associated with the receipt, booking and processing of sales orders

Receives sales orders from customers, sales staff or distributors via phone, mail or direct contact Reviews orders for correct price, number and descriptions per standard catalog listings

Ascertains related data such as ship to, bill to and quantity

Prepares entries to associated records, documents and logs such as sales order log, booking records and customer logs

May prepare initial recommendations for review, also discusses and recommends types of account information and services

Maintains associated records and logs of activity

Under close supervision, handles a variety of customer service inquiries and problems on the telephone

Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation

Reviews and troubleshoots customer problems and initiates standard action for replacement or return as guided by customer service policies

Performs routine tasks related to the receipt and processing of sales orders

Refers complex or difficult customer inquiries to seniors

Job Qualifications

Requires excellent verbal and written communication skills and good organizational skills; word processing, 10-key experience and may require familiarity with CRT

Basic reading, writing and math skills

0-2 years of experience

dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.