Transition & Transformation Director

• Location: GBR - ANY CITY
• Location: UK (Hybrid / London based Client Site as required)
• Security Clearance: Eligible for UK SC clearance

About the Role

• We are seeking an exceptional Transition & Transformation Director to lead a high-profile, large-scale transformation programme within UK policing.
• This role will be at the forefront of delivering a new enterprise operating model integrating HR, Finance, and Commercial services, underpinned by:
• A future-state Business Process Outsourcing (BPO) service model
• Oracle Fusion enterprise solutions
• Best-of-breed SaaS products (Payroll, Recruitment, Workforce Management / Rostering)
• This is a mission-critical programme that combines technology deployment with deep business process transformation and will play a key role in delivering strategic change across the organisation.

What You’ll Be Doing

Lead End-to-End Transition & Transformation

• Own the full lifecycle of a complex transformation programme from mobilisation through to steady-state service delivery
• Establish and lead a Transition Programme Office (TPO) and integrated governance framework
• Ensure successful transition into a BPO operating model, including service acceptance, stabilisation, and early-life support
• Shape the Target Operating Model
• Lead the design and implementation of a new business services operating model

Align technology, processes, and organisational design across

HR, Payroll, Recruitment

• Workforce planning and rostering
• Drive process standardisation, automation, and efficiency at scale
• Work at the Heart of a Complex Delivery Ecosystem

Orchestrate a multi-partner delivery model, including

• Hire-to-retire BPO partners
• Oracle implementation partners
• SaaS vendors
• Business transformation specialists
• Ensure seamless integration across all delivery partners to achieve a cohesive end-to-end solution
• Partner with Senior Client Leadership
• Act as a trusted, peer-level advisor to senior stakeholders, including a highly experienced Programme Director

Contribute to

• Solution design decisions
• Operating model strategy
• Commercial and delivery trade-offs
• Provide clear, evidence-based insight and challenge

Drive Commercial & Service Outcomes

Hold accountability for

• Programme delivery performance
• Financial outcomes and cost control
• Long-term service viability
• Support the transition to a scalable, efficient BPO service model

Ensure Delivery Confidence

Proactively manage delivery risk across

• Technology implementation
• Business change and adoption
• Multi-supplier dependencies
• Provide clear executive-level reporting and assurance throughout the programme lifecycle

What We’re Looking For

Essential Experience

Proven track record leading large-scale enterprise transformation programmes (Director level)

Strong experience delivering

Oracle or ERP-enabled solutions

Complex HR / Workforce / Shared Service transformation

Demonstrated success in

• Multi-supplier transition environments
• Outsourcing and BPO delivery models
• Experience operating at Executive / Programme Director level with sophisticated clients

Highly Desirable

Experience within

UK Public Sector / Policing / Justice environments

Strong understanding of

• Secure environment UK based delivery models
• Service cost structures and commercial drivers
• Experience integrating enterprise platforms with SaaS ecosystems

Leadership Profile

We are looking for a leader who can

• Operate as a peer to highly experienced client stakeholders
• Bring clarity and structure to complex transformation challenges
• Combine technology delivery expertise with deep business process insight
• Provide independent thinking, constructive challenge, and credible advice
• Lead confidently across technology, operations, and commercial domains

Why This Role Matters

This is a rare opportunity to

Shape and deliver a transformational programme within a critical public service organisation

Work at the cutting edge of enterprise technology, business process redesign, and outsourcing models

Lead a programme that will have a lasting operational and societal impact

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