Key Account Manager

Location: Germany - Cologne Office

About the Role

The Key Account Manager is responsible for developing and growing strategic retail and distribution partnerships within Germany. This role drives sales performance, strengthens customer relationships, and ensures successful execution of joint business plans aligned with Dyson's commercial objectives.

Working cross-functionally with Marketing, Operations, Finance, and Category teams, the Key Account Manager will identify growth opportunities, optimize account performance, and deliver an exceptional customer and owner experience through key retail partners. The role profile aligns with Dyson account management responsibilities focused on direct and third-party channel growth.

Key Responsibilities

• Manage and develop relationships with assigned key accounts, building strong long-term partnerships.
• Drive revenue growth through the development and execution of joint business plans.
• Deliver sales targets and commercial objectives across assigned customers.
• Monitor and analyse account performance, identifying risks, opportunities, and improvement actions.
• Collaborate with Marketing teams to support promotional campaigns, product launches, and retail activation initiatives.
• Ensure product visibility, brand execution, and commercial excellence across customer channels.
• Work closely with internal stakeholders to optimise pricing, forecasting, inventory management, and operational execution.
• Conduct market and competitor analysis to identify emerging trends and growth opportunities.
• Prepare regular business reviews and performance updates for internal and external stakeholders.
• Champion Dyson's innovation portfolio and strengthen retailer engagement through effective relationship management.

About You

Proven experience in Key Account Management, Sales, National Accounts, or Customer Management roles.

Strong commercial acumen with a track record of delivering sales growth.

Experience working with major retailers, distributors, or channel partners.

Strong analytical skills and confidence interpreting sales and performance data.

Advanced Excel and PowerPoint skills.

Excellent communication, negotiation, and stakeholder management capabilities.

Ability to work effectively across cross-functional teams.

Highly organised with strong planning and prioritisation skills.

Passion for innovation and challenging the status quo.

Fluent German and English language skills.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.