Specialist III, Quality Relations

The Specialist III, Quality Relations designs and implements training programs in Canvas and ensures content is up-to-date, accurate, and engaging across the assigned function or functions within Academic Operations. This role collaborates closely with Specialist II and I to ensure training delivery aligns with departmental needs and company standards.

Key Responsibilities

• Build training programs and modules into Canvas for assigned function(s)
• Update and maintain existing training content in Canvas based on feedback and evolving processes
• Collaborate with Specialist II and I to ensure content accuracy and alignment with functional requirements
• Evaluate training effectiveness through assessments, feedback, and performance metrics
• Identify trends in learner or employee training challenges and recommend process improvements
• Support Specialist I by providing guidance and mentorship for delivery of training to new hires
• Participate in cross-functional projects and initiatives to enhance training materials and processes
• Maintain accurate records of training completion, attendance, and outcomes
• Assist in the development and implementation of remediation programs as needed
• Ensure consistent use of training technology tools for communication and data integrity
• Perform high-impact role duties to maintain credibility within the function
• Bachelor’s degree in human resources, education, instructional design, or related field
• Minimum of 3 years of experience in training, coaching, or instructional design
• Strong understanding of adult learning principles and training methodologies
• Excellent presentation, communication, and interpersonal skills
• Proficiency in Canvas, LMS platforms, and Microsoft Office products
• Ability to engage and motivate participants in a functional environment
• Certification in training or instructional design (e.g., CPLP, ATD) is a plus
• Must demonstrate a minimum of one year of high-impact proficiency in current Academic Operations role to be eligible