Site Reliability Engineer I - Paze

Location: Scottsdale

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Early Warning follows a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Site Reliability Engineer I applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production services. The role partners with Software Engineering and other technology teams to ensure reliability, observability, recoverability, performance, and operational readiness are engineered into systems throughout their lifecycle.

At the Engineer I level, the engineer develops technical breadth while working with more experienced engineers to understand system behavior, automate operational work, and improve service health.

Core Responsibilities

• Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.
• Use data, evidence, experimentation, and rigorous engineering analysis appropriate to the level to identify reliability risks, test assumptions, and guide technical decisions.
• Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures appropriate to the scope of responsibility.
• Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
• Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
• Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
• Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
• Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning appropriate to the level.
• Participates in an on-call rotation for supported production services, responding to incidents, alerts and service degradation in accordance with established procedures and escalation paths.
• Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.
• Additional Locations: Chicago, San Francisco