Sr. Manager- Service Sales West

What you’ll do

Sr. Manager- Service Sales West is responsible for driving service revenue growth, expanding lifecycle solutions, strengthening customer relationships, and improving service contract penetration across the assigned region. This role demands a strong mix of strategic thinking, customer engagement, business development, and team leadership. The ideal candidate is commercially sharp, customer‑centric, and highly motivated to scale Eaton’s service business.

"1. Revenue & Gross Margin Achievement

Deliver monthly, quarterly, and annual service sales revenue and gross margin targets in west India

Build a strong regional funnel across AMCs, spare parts, batteries, digital solutions, and service upgrades.

• AMC Growth

• Maximize AMC penetration through proactive engagement with new and existing installations.
• Drive conversion of warranty units into service contracts.
• Monitor contract renewals to ensure high retention and timely closures.

• Lifecycle Services & Replacement Solutions

Promote lifecycle replacement offerings including: Spare parts, Remote monitoring solutions, Battery replacements, Capacity upgrades and retrofit solutions

Ensure high attach-rate of service products across the install base.

• Business Development & Market Expansion

• Identify and develop new accounts for AMC, spares, battery business, and professional services.
• Increase customer base within the assigned territory.
• Strengthen service penetration within existing install base for future business wins.

• Business Analytics & Market Intelligence

• Utilize strong analytical skills and market insights to drive future strategies.
• Monitor competitors, pricing movements, and emerging customer needs.
• Recommend actions to stay competitive and expand market presence.

• Marketing & Promotion

• Identify promotional opportunities to enhance service product awareness.
• Work closely with the marketing team on regional campaigns, workshops, and customer events.
• Seed Eaton’s service solutions early with customer stakeholders to influence future opportunities.

• Travel Requirements

Willingness to travel 40–50% within the region to drive business engagement and customer coverage.

• Team Leadership & Performance Reviews

Conduct periodic reviews with team members on funnel, revenue, customer issues, and progress against KPIs.

Support team members with guidance, coaching, and customer strategy alignment.

• Cross-Functional Collaboration

Work closely with: Sales (for leads & installed-base information), Service Operations (for SLA delivery & technical support), Finance (for AR & commercial alignment), SCM (for spares availability & planning)

Ensure seamless execution and customer satisfaction across all touchpoints"

Qualifications

Bachelor’s in Electrical / Electronics Engineering

10-15 years of experience in service sales in west india, AMC sales, or aftermarket technical sales roles.

Skills

• "Strong understanding of UPS, batteries, power systems, and related after‑sales services.
• Solid understanding of AR management, billing, and collection cycles.
• Technical aptitude in battery sizing, monitoring solutions, and service application engineering.
• Proficient in pipeline tracking, CRM usage, and service analytics.
• Familiarity with Salesforce is desirable."

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• Excellent commercial, negotiation, and communication skills.
• Ability to manage multiple stakeholders, ASPs, and customer escalations.
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