CRM Accounting Supervisor (Customer relationship manager)

Eaton’s Corporate Sector division is currently seeking a CRM Accounting Supervisor (Customer relationship manager).

What you’ll do

Job Summary

The Supervisor.Controllership.GFACOE leads GFACOE accounting operations by overseeing Record-to-Report activities, financial reporting, balance sheet integrity, compliance, and service delivery. Perform Balance sheet Review, Maintain SOX and Internal Audit compliance as required. As the primary liaison between GFACOE, supported businesses, and key stakeholders, the CRM coordinates the accounting team, manages priorities and escalations, and ensures commitments are delivered in line with service levels, internal controls, policies, and reporting deadlines.

Using the Eaton Business System (EBS), the role drives accountability, standardization, continuous improvement, risk mitigation, productivity, and an enhanced customer experience.

Job Responsibilities

• Ensure month end close compliance and timely delivery
• Ensure and monitor BSC and review KPI trends to build an strategy and follow up for targets
• Serve as the primary point of contact for internal and external customer inquiries related to financial operations.
• Build and maintain strong relationships with business partners, stakeholders, and cross-functional teams.
• Manage customer escalations and resolve issues promptly to ensure high satisfaction levels.
• Monitor and report on Service Level Agreements (SLAs) for financial service delivery.
• Conduct regular customer satisfaction surveys and implement feedback-driven improvements.
• Coordinate communication between the GFACOE team and supported business units to ensure alignment.
• Develop customer service standards and best practices for the finance shared services organization.
• Champion the voice of the customer in process improvement initiatives and system enhancements.
• Provide training and guidance to team members on customer engagement and relationship management.
• Create and maintain customer-facing documentation, reports, and dashboards for transparency.
• Lead quarterly business reviews with key stakeholders to assess service quality and identify opportunities.
• Support the transition of new processes or customers into the shared services model with minimal disruption.

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Qualifications

Education level required

• Bachelor degree necessary.
• Years and area of experience required
• 3 - 5 years of experience in finance/ accounting and auditing within within a Big 4 Firm as Senior Auditor or supervisor in a multinational company.
• Technical knowledge

• Knowledge of Mexican statutory reporting requirements essential; tehcnical accounting knowlege
• Exposure to US GAAP / MEX GAAP reporting requirements
• Fluid English communication - written and spoken.
• Conduct data analysis to identify key trends, evaluate their impact, and support informed decision-making.

Skills

Soft skills

• Communication skills and team work capability
• Ability to operate and deliver independently without day to day supervision 3. Role-models the Win Together, Act Boldly, and Think Big behaviors by fostering collaboration, taking ownership of challenges, and pursuing innovative opportunities that deliver meaningful business impact.

Additional Information

Organizational Chart

Supervisor Team Leader

• Functional Manager (if applicable) N/A
• Incumbent (if applicable) N/A
• Peers (if applicable) N/A
• Direct Reports (if applicable) 1 Accounting Analyst (SB06)
• Indirect/Functional Reports (if applicable)

Dimensions

Scope of Responsibilities: Local, regional, etc. Regional

Record any measurable statistics which the position impacts** GFA BSC 2026

How many employees does this position have responsibility for (span of control)? 6

List any significant changes to the above dimensions if role is being re-evaluated. N/A

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.