Services Cluster Director - META

Eaton’s Electrical Business is currently seeking a Services Cluster Director for META (Middle East, Turkey, and Africa). This position will be based in Dubai.

What you’ll do

• Responsible for the consolidated Services Cluster financial (P&L) and operational targets across Lifecycle Services, Project Services, and Digital Services
• Build, develop and manage Cluster Services organization covering multiple countries within the consolidated cluster structure
• Lead and coordinate Lifecycle Services teams acting as Country Service Leaders across cluster geography
• Oversee Project Services execution within the cluster, ensuring alignment with central Project Product Line governance
• Drive collaboration between cluster teams and EMEA Service Product Lines (PD Services, UPS Services, Life Safety Services, Projects Services, Digital)
• Continuous development of organizational capability by providing training, filling gaps with new talents in collaboration with HR
• Implements highest ethics and EHS (health and safety) standards and culture in Service teams across the cluster
• Drive for operational excellence with maximized availability, productivity and efficiency by leveraging synergies across the larger consolidated cluster
• Support and benefit from EMEA field service engineers pool coordinating with EMEA service operations
• Implements standard tools, processes across the cluster in line with common EMEA Services directives and Operational Excellence framework
• Ensure standard work processes, instructions, guidelines are developed and fully deployed
• Develop and deploy service strategies for profitable growth aligned with EMEA Service Product Lines and central functions
• Introducing and deploying standard Services portfolio in the markets, managing go-to-market and pricing in coordination with Product Lines
• Proactive services sales approach across the cluster, collaborating with Commercial Services function
• Life cycle management of Electrical products sold in the cluster by recording, maintaining, and tracking installed base data and maximize service coverage
• Maintaining connection with Sales Zones and Country Sales Organizations, leveraging synergies across the larger cluster footprint
• Interface with key customers to source new business and maintain current client relations
• Manages the Authorized Service Partners (ASP) in the cluster through dedicated ASP Management function
• Coordinate with Center of Excellence (COE) for Inside Sales, Quotation, Order Management, and Contract Management support
• Represent the cluster in regular business reviews covering commercial, financial, and operational performance and report predefined KPIs
• Define and execute the overall META Services strategy across Middle East, Türkiye and Africa, ensuring alignment with regional business priorities, EMEA strategy and long-term growth objectives.
• Drive profitable growth across the META Services business, with full accountability for revenue growth, profitability, operational efficiency and customer satisfaction.
• Lead and develop a high-performing regional Services leadership team, strengthening organizational capabilities, talent development, succession planning and accountability across all geographies.
• Drive the integration and harmonization of Services operations across META, establishing a consistent operating model, clear governance, standardized processes and cross-country synergies.
• Partner closely with META Commercial leadership and country organizations to identify new business opportunities, expand the Services portfolio, strengthen strategic customer relationships and accelerate market penetration.

Qualifications

• Minimum Degree Level or equivalent, preferably engineering or business related
• General management (P&L) experience with commercial and similar Services operational skills and International (multi-country and culture) management experience
• Technical knowledge or Field experience in any of the areas of Power Quality (UPS) / Power Distribution (Low voltage/Medium voltage switchgear and products) / Life Safety (Emergency Lighting, Fire systems)
• Understanding of Digital Services offerings and technology integration
• Knowledge of Project Services execution and governance

Skills

Strong leadership skills with a strategic mindset to manage larger consolidated cluster

Excellent verbal and written communication skills

Proficient in English, both verbal and written; additional languages of the Cluster countries are a plus

Strong financial acumen for managing increased P&L scope

Experience working in matrix organization in multi-cultural environment

Experienced Manager of People across multiple countries

Ability to influence decision making of key stakeholders including Service Product Line Leaders

Intercultural awareness essential for managing diverse geographies

Strong communication and interpersonal skills to represent the business internally and externally

Time Management and delegation skills for broader span of control

Ability to coordinate effectively with central functions (Operational Excellence, COE, Product Lines)

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.