Position Summary
The IT Systems Administrator is responsible for the administration, maintenance, security, and optimization of the organization's IT infrastructure. This role supports Microsoft 365, Azure, servers, networking, endpoint management, cybersecurity tools, and user access management while ensuring system availability and reliability.
The ideal candidate has 4–7 years of systems administration experience and possesses strong troubleshooting, communication, and technical skills.
Key Responsibilities
Infrastructure Administration
- Administer Windows Server environments and related services.
- Manage Active Directory and Microsoft Entra ID (Azure AD).
- Monitor system performance and server health.
- Perform system updates, patching, and maintenance.
- Manage and Coordinate activities with the MSP
Manage Microsoft 365 services including
Exchange Online
Microsoft Teams
OneDrive
Intune
Create and manage user accounts, groups, and licenses.
Troubleshoot mail flow, Teams, and collaboration platform issues.
Cloud Administration
- Support Microsoft Azure infrastructure and services.
- Manage virtual machines, storage accounts, and networking components.
- Monitor Azure resources and implement security best practices.
Endpoint Management
- Manage Windows workstations and mobile devices.
- Utilize Microsoft Intune for device enrollment and policy management.
- Deploy software updates and security configurations.
Security & Compliance
Implement and maintain cybersecurity controls.
Manage Multi-Factor Authentication (MFA).
Administer security platforms such as
Microsoft Defender
Zscaler
- Endpoint Detection & Response (EDR) solutions
- Assist with vulnerability remediation and compliance initiatives.
- Coordinate activities with the MSSP.
Backup & Disaster Recovery
- Monitor backup solutions and storage systems.
- Monitor backup testing and recovery procedures.
- Document disaster recovery processes.
Support & Troubleshooting
Provide Level 2 and Level 3 technical support.
Troubleshoot
Servers
Networking
Microsoft 365
- Cloud services
- Security solutions
- Escalate complex issues when necessary.
Documentation
- Maintain technical documentation, diagrams, and procedures.
- Document system changes and operational processes.
- Develop knowledge base articles for internal support teams.
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Equivalent experience may be considered.
Experience
- 4–7 years of Systems Administration experience.
- Experience supporting Microsoft 365 environments.
- Experience with Active Directory and Microsoft Entra ID.
- Experience with Windows Server administration.
- Familiarity with Azure cloud services.
Technical Skills
Microsoft 365 Administration
Microsoft Intune
Active Directory / Entra ID
Windows Server
Azure Administration
VMware or Hyper-V
PowerShell scripting
TCP/IP, DNS, DHCP
Backup and recovery solutions
Security tools and best practices
Preferred Certifications
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Administrator Expert
CompTIA Network+
CompTIA Security+
ITIL Foundation
Key Competencies
- Strong analytical and troubleshooting skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities
- Attention to detail
Team-oriented mindset
Strong documentation practices
Job description provided by Echelon.
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