Staff IT Product Owner

What Success Looks Like (Objectives)

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Key Responsibilities

Define and drive the product vision for the Agentic AI development tool, ensuring it provides engineers with the capabilities to build autonomous, multi-step reasoning agents (e.g., automated support resolution, hyper-personalized outreach, human-in-the-loop handoffs)

Partner with CX leadership to understand major friction points in the customer journey and ensure the AI platform possesses the capabilities (API integrations, RAG pipelines, Guardrails) needed to solve them

Establish KPIs for the AI platform itself (developer velocity, system uptime, agent hallucination rates) and link them to downstream CX metrics (deflection rate, average handle time, NPS)

Act as the ultimate owner of the platform backlog in Jira; break down highly complex, ambiguous AI initiatives into well-structured Epics, User Stories, and tasks

Utilize Advanced Roadmaps, JQL, and Jira dashboards to track cross-sprint dependencies, forecast delivery of complex ML models, and provide transparent reporting to executive stakeholders

Lead backlog grooming, sprint planning, and sprint reviews; clearly define acceptance criteria for non-deterministic AI features (e.g., "The agent must correctly route the intent with 95% confidence")

Work daily with Senior/Staff AI Engineers, Data Scientists, and Backend Engineers to prioritize architectural foundational work (e.g., prompt management systems, memory/context windows, tool-use/function calling)

Prioritize the development of guardrails, compliance checks, and PII redaction features within the tool to ensure all customer-facing agents operate safely and securely

Drive the roadmap for tooling that allows human CX agents to seamlessly take over from, monitor, and provide feedback to AI agents

Serve as a subject matter expert in Agile delivery for AI products; mentor junior and mid-level Product Owners across the CX organization

Core Skills, Competencies, and Key Experiences (What you’ll bring)

Education and Experience

10+ years in Product Management or Product Ownership, with at least 5+ years operating at a Senior or Staff level managing highly technical, platform, or infrastructure products

Proven experience shipping Generative AI, LLM, or Machine Learning products; strong understanding of Agentic AI concepts (RAG, vector databases, prompt engineering, agent orchestration frameworks like LangChain or AutoGen)

Expert-level proficiency in Jira; you know how to structure complex programs in Jira, manage technical debt vs. feature delivery, and write crystal-clear user stories for backend/AI engineers

Skills and Qualifications

• Deep understanding of CX ecosystems, contact center technologies (CCaaS), CRM platforms, and customer support workflows
• Ability to engage in deep technical architecture discussions; you don't need to write code, but you must understand APIs, microservices, system latency, and data pipelines
• Exceptional ability to manage up to the VP/C-level while maintaining deep credibility with engineering squads
• Certified Scrum Product Owner (CSPO), SAFe PM/PO, or equivalent Agile certifications
• Experience with cloud-native AI services, particularly the AWS AI stack (Amazon Bedrock, SageMaker, AgentCore)
• Previous experience building internal developer platforms (IDP), SDKs, or APIs where developers were the primary end-users

Salary Range

Compensation: $96,250.00/Year - $137,500.00/Year

About Our Department

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.