Billing Supervisor

Location: IND - Maharashtra - Pune

Role Overview The Billing Supervisor is responsible for overseeing day-to-day billing and billing adjustment operations, ensuring timely and accurate invoice generation, credit/debit note processing, pricing corrections, and other billing-related adjustments. The role is responsible for maintaining compliance with company policies, driving process improvements, and leading a team of billing analysts. This position acts as a key liaison between customers, sales, finance, logistics, and other stakeholders to resolve billing discrepancies, adjustment requests, and operational issues while ensuring an efficient and compliant Order-to-Cash (O2C) process. Experience with SAP ERP systems is considered a strong advantage. Key Responsibilities

• Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing.
• Monitor billing queues, workload distribution, and service level agreement (SLA) adherence.
• Review and approve complex billing transactions, invoice corrections, pricing adjustments, credit notes, and debit notes.
• Investigate and resolve billing discrepancies, disputes, and customer inquiries.
• Collaborate with Sales, Customer Service, Logistics, Finance, and IT teams to ensure smooth Order-to-Cash (O2C) processes.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Analyze billing performance metrics and prepare periodic reports for management.
• Identify process improvement opportunities and drive automation initiatives.
• Support month-end and quarter-end closing activities.
• Participate in system testing, user acceptance testing (UAT), and implementation of billing process enhancements.
• Drive continuous improvement initiatives to enhance productivity, quality, and customer experience. Qualifications
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 7-10 years of experience in OTC, specifically in Billing and Billing adjustments
• Strong leadership, communication, negotiation, and stakeholder‑management skills.
• Proficiency in ERP/CRM platforms and Microsoft Office tools, SAP understanding will be an advantage.
• Knowledge of SOX controls, audit compliance, and financial controls Core Competencies
• Leadership and Team Management
• Stakeholder Management
• Process Improvement
• Customer Focus
• Data Analysis and Reporting
• Decision Making
• Problem Solving
• Change Management
• Operational Excellence Key Performance Indicators (KPIs)
• Invoice accuracy rate
• Billing cycle time
• SLA adherence
• Dispute resolution turnaround time
• Productivity and quality metrics
• Audit compliance
• Team engagement and development