Manager/Senior Manager, Claims & Payment Operations (IDD2)

Location: Paya Lebar Quarter 2 (SSG)

[What the role is]

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development.

Reporting to the Team Lead, you will perform programme operations, governance and stakeholder management work and contribute to the implementation and continuous improvement of the SkillsFuture AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP).

You will oversee claims administration, payment operations and programme integrity, ensuring the effective onboarding of AI solution providers, the delivery of timely and accurate administration of claims and payments, and the integrity of programme operations through risk monitoring, assurance and data analytics. The role offers the opportunity to work at the intersection of workforce transformation, AI adoption, programme governance and operational delivery.

[What you will be working on]

What you will work on

• Oversee the onboarding and operational integration of AI solution providers into programme delivery processes
• Assess provider readiness against operational, reporting, compliance and service requirements
• Develop and maintain operational procedures, controls and implementation guidelines
• Coordinate across policy, finance, procurement, technology and service delivery stakeholders to ensure smooth programme implementation
• Manage claims verification processes and validate claims, invoices, utilisation records and supporting documents against programme requirements.
• Ensure claims are processed accurately, consistently and within established service standards
• Investigate discrepancies, exceptions and irregularities with AI solution providers and other stakeholders
• Oversee payment verification and reconciliation processes to ensure proper stewardship of public funds
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