Senior Manager (imPAct@Hong Lim Green)

Location: PAS-imPAct At Hong Lim Green

[What the role is]

The Senior Manager reports directly to the Assistant Director and oversees staff members in developing strategic plans and formulating initiatives for imPAct@Hong Lim Green (iHLG), a community hub that empowers working professionals to drive meaningful change through volunteering and curated programmes.

The ideal candidate is a proactive self-starter and nurturing team leader who can motivate and bring out the best in others. They should be analytical, innovative, and forward-thinking, with the ability to make sound judgements, engage effectively with diverse stakeholders, and adapt plans and priorities in response to changing circumstances and ambiguity.

The role involves shift work across weekdays and weekends, balancing strategic oversight with hands-on operational management. The Senior Manager will also oversee the finance and procurement functions for the outlet and is expected to be familiar with the relevant Government Instruction Manuals (IMs) governing these areas.

[What you will be working on]

Key duties and responsibilities that need to be performed to meet the primary objective of the job.

Team Leadership and Development

• Supervise, motivate, and develop staff to deliver effective performance and service excellence.
• Guide the team in upholding compliance with Government regulations and procedures, and oversee the review and adherence to standard operating procedures (SOPs) to maintain operational consistency
• Guide the team in ensuring that efforts are aligned with iHLG's broader goals and objectives and identify opportunities to integrate and synergise initiatives to amplify overall impact.
• Volunteer Management, Programme Development and Partnerships
• Formulate, review, and strengthen the volunteer management framework to develop iHLG as a hub connecting working professionals to cause-based volunteering in the community.
• Lead the implementation and evaluation of initiatives and programmes to engage working professionals and promote cause-based volunteerism, drawing on a good understanding of corporate culture and the profile and motivations of PMEs.
• Build and maintain strategic collaborations with community, corporate partners, and cause-based groups, while enhancing existing partnerships to co-create sustainable programmes that widen outreach to corporates and working professionals.

Advisory Committee Management

• Coordinate and facilitate meetings with imPAct's Advisory Committee, including agenda preparation and follow-up actions.
• Build and maintain strong relationships with Advisory Committee members to ensure effective collaboration.
• Provide thought leadership to synergise efforts with the Advisory Committee and translate their guidance into actionable strategies.
• Financial Management and Operations
• Oversee the finance and procurement functions of the outlet, ensuring compliance with financial regulations and procedures.
• Monitor and manage budget utilisation to meet targets and achieve projected income goals.
• Formulate financial strategies and cost-effectiveness measures to optimise outlet operations.
• Prepare financial reports and projections for review and decision-making.
• Data Management and Insights
• Collect, monitor, and analyse data on programme participation, volunteer engagement, and partnership outcomes to generate meaningful insights.
• Leverage data and research findings to evaluate the effectiveness of initiatives and inform strategic and operational decision-making.
• Prepare and present data-driven reports and recommendations to support planning and review.

Others

• Provides administrative support and undertakes ad-hoc Divisional projects and events when assigned.
• Performs other duties, as assigned by Senior Officers.
• Manage, monitor and analyse all feedback types to maintain high-quality service standards and ensure quality and timely responses to drive a culture of service excellence.
• [What we are looking for]
• Provides administrative support and undertakes ad-hoc Divisional projects and events when assigned.
• Performs other duties, as assigned by Senior Officers.
• Manage, monitor and analyse all feedback types to maintain high-quality service standards and ensure quality and timely responses to drive a culture of service excellence.