Location: Paya Lebar Quarter 2 (SSG)
[What the role is]
The role leads medium-to-large process-transformation assignments or defined workstreams from diagnosis through implementation and early benefits tracking, exercising judgement and initiative in managing analyses, stakeholders, risks and deliverables and escalating matters that require broader portfolio or organisational decisions.
The role works across business, operations, policy and technology teams to identify complex process challenges, design future-state processes and ways of work, and translate transformation opportunities into practical and scalable solutions.
[What you will be working on]
Process-Transformation Scoping and Planning
Scope transformation assignments with sponsors and process owners.
Define outcomes, baselines, evidence requirements, milestones and risks.
Organise work across specialists and business participants to ensure coherent delivery.
Lead current-state research and root-cause analysis to identify pain points, bottlenecks, duplication, unnecessary hand-offs, control gaps and oppportunities.
Design future-state processes, roles, controls and service interactions that address diagnosed issues.
Integrate BPR, automation, design and insights inputs into coherent recommendations.
Job description provided by Economic Development Board.
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