Location: Singapore
[What the role is]
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you
- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.
You will be part of the team that looks at creating positive library experiences through service delivery initiatives and facilitating continuous improvement for public libraries.
Within this team, you will have the opportunity to develop new initiatives and formulate policies, guidelines and processes for operational ease and clarity, as well as utilise customer insights to anticipate customer needs and enable service improvements to meet the reading and information needs of the community.
[What you will be working on]
- Collect, analyse and interpret data to derive actionable insights, identify growth opportunities, optimise performance to support strategic planning an improve service delivery experience.
[What we are looking for]
- Preferably 3-5 years of relevant experience in service delivery
Location: Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.
Successful applicants will be appointed on a two-year contract in the first instance.
Job description provided by Economic Development Board.
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