Location: IND-KA-Bengaluru, Bagmane Solarium City
Position Title
Job Family
BSP > Business Support
Shift
Job Title
Senior Business Systems Analyst I
Requirement Type
Full-Time Employee
Job Location
Bangalore
Job Level
Senior Associate
Hiring Manager
Team Lead I
Primary Skill
System Analyst, SQL, Requirement Gathering, Jira
Business
Provider Data Systems
Individual Contributor / People Manager
Individual Contributor
ABOUT ELEVANCE HEALTH
Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states.
A regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.
ABOUT CARELON GLOBAL SOLUTIONS
Carelon Global Solutions (CGS) is a healthcare solutions company simplifying complex operational processes to improve the health of the healthcare system.
Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.
Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.
OUR MISSION & VALUES
Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity
JOB PURPOSE
Carelon Global Solutions India is seeking for a Senior Business Systems Analyst I.
Senior Business Systems Analyst I will be responsible defining and mapping the scope of Business Systems projects.
JOB RESPONSIBILITY
- Elicit, analyze, document, and validate business and system requirements by working closely with healthcare business stakeholders, product owners, and technical teams.
- Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, and system design documents.
- Utilize SQL to perform data analysis, data validation, root cause analysis, impact assessments, and support UAT activities.
- Collaborate with business users, developers, QA teams, and project managers throughout the Software Development Life Cycle (SDLC).
- Manage and track requirements, defects, enhancements, and sprint activities using Jira and Confluence.
- Perform gap analysis, workflow analysis, process mapping, and solution recommendations for healthcare applications and reporting systems.
- Support Agile ceremonies including backlog grooming, sprint planning, requirement walkthroughs, and release planning.
- Partner with healthcare operational teams to understand claims, eligibility, enrollment, provider, member, or clinical business processes and translate them into system requirements.
- Facilitate UAT planning, test case reviews, defect triage, and business sign-off activities to ensure successful implementation.
- Analyze production issues, identify root causes, coordinate with support and development teams, and drive issue resolution.
- Prepare executive-ready documentation, status reports, presentations, and business communications for leadership and stakeholders.
- Demonstrate strong communication, collaboration, stakeholder management, problem-solving, and analytical skills while working across cross-functional global teams.
QUALIFICATION
Bachelor’s or Master’s degree
EXPERIENCE
5 -11 years of exp on Business System analyst role.
SKILLS AND COMPETENCIES
- Must have
- Requires Bachelor’s degree/Master’s in Computer science or Information systems
- 5-11 years of total experience on Data Analysis, Data Mapping, Data Mining, Data Visualizations, SQL, address questions based on data findings
- Strong Communication (Ability to talk to all levels of business (SME to VP))
Desired
Healthcare domain knowledge, subject area expertise (2-3 areas preferred like Claims, Member, Provider etc.)
Experience with agile /SAFe methodology
- JIRA expert knowledge (Mandatory)
- Scrum / Kanban Team experience (Mandatory)
- Story writing
- Story structuring to support delivery across complex data environment
THE CARELON PROMISE
- Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.
- It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.
- This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.
LIFE @ CARELON
- Extensive focus on learning and development
- An inspiring culture built on innovation, creativity, and freedom.
- Holistic well-being
- Our culture and initiatives are underpinned by diversity, equity and inclusion
- Varied opportunities for rewards and recognitions
- Competitive health and medical insurance coverage
- Best-in-class amenities and workspaces
- Policies designed with associates at the center.
EQUAL OPPORTUNITY EMPLOYER
Carelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Reasonable Accommodation
- Our inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.
- If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.
- Disclaimer: Offered designation titles differ*
Job Type
Full time
Job description provided by Carelon Global Solutions.
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