Associate Director/Director, CSH LillyDirect Specialty Contract Operations

Location: US, Indianapolis IN

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Organization Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

US Consumer Services is accountable for delivering high value start and stay experiences and customer service support for those considering or prescribed Lilly medicines, including the continued growth and optimization of US LillyDirect. As experts in US consumer and healthcare trends, service delivery excellence, and digital innovations, we help US brands deliver best-in-any-class experiences for improved patient outcomes and desired business objectives.

Position Description

As the Associate Director, CSH LillyDirect Specialty Contract Operations, you will be responsible for planning and executing the end-to-end contract lifecycle management process for the vendors and partners supporting the new LillyDirect Specialty experience — including the intake pharmacy, prescription-routing partner, and dispensing pharmacy network — ensuring operational excellence, compliance, and strategic alignment with program goals and milestones.

This role will be fully integrated with the LillyDirect Specialty team and be responsible for establishing and managing external partnerships with vendors to support the new LillyDirect Specialty experience. You will represent the LillyDirect Specialty team and business to Contract Operations and all cross-functional teammates.

This role will work closely with the Sr. Director, LillyDirect Specialty Lead and the Pharmacy Services Operations and Reimbursement Services Operations Associate Directors to structure agreements that support launch and ongoing operations, while partnering with Legal, LVA Channel, Procurement, and Finance as required, on legal guidance and contracting requirements for new services.

Reports To: Sr. Director, CSH Contract Operations with a dotted-line relationship to Sr. Director, LillyDirect Specialty Lead.

Key Responsibilities

• Contract Management and Execution
• Lead contracting and fee-structure negotiations and discussions for reimbursement, pharmacy, and technology partners for the LillyDirect Specialty experience in collaboration with Legal, Procurement, LVA, and Finance.
• Lead contract development, redlines, and updates to accomplish business objectives of the LillyDirect Specialty team.
• Maintain productive relationships with internal stakeholders and external vendors to ensure contract terms align with business objectives, program milestones, and service expectations.
• Ensure compliance with legal, regulatory, and corporate policies throughout the contract lifecycle, including requirements related to patient consent, data integration, and privacy.
• Define and resolve requirements for legal guidance and contracting of new services for the LillyDirect Specialty team, in partnership with cross-functional teams including Legal and Compliance.
• Contribute contracting scope, risks, dependencies, and mitigations to the integrated launch plan, and clearly define contracting needs for launch scope vs. future enhancements.
• Analyze contract performance metrics and identify opportunities for process improvement and cost optimization ahead of and following the launch.
• Building Relationships and Team Expectations
• Foster an inclusive, safe-to-speak culture and working environment consistent with Team Lilly expectations, the Lilly Values, CSP Principles and program requirements as outlined by Quality, Legal, Ethics and Compliance, and Privacy.
• Build strong, trusting relationships with peers across the Lilly matrix, third-party vendor partners, and technology partners critical to program success.
• Operate in a state of continuous compliance while meeting key business objectives, and leverage escalation processes to resolve issues quickly and prevent recurrence.
• Prioritize performance management and development discussions with supervisor and mentors. Help team achieve corporate diversity goals and objectives through active participation in diversity, equity, and inclusion initiatives.
• Ensure understanding of team priorities and make strategic tradeoffs to meet business objectives while managing time and financial investments. Drive continuous improvement in base operations to reduce operating expenses and fuel innovation.
• Leverage support and escalation processes to quickly resolve issues, to trend and proactively prevent issues, and to identify opportunities to improve operations and team performance.

Basic Requirements

Bachelor's degree

Additional Skills/Preferences

Prior work experience in establishing and contracting new vendors/partnerships

Prior work experience collaborating with legal, finance, and procurement

Prior work experience managing multiple priorities in a fast-paced, matrixed organization

Demonstrated ability to lead without authority, through ambiguity, adapt to change, and influence

Strong ability to simplify complexity

Strong verbal and written communication skills

Proven ability to streamline workflows and improve operational efficiency

Excellent analytical, organizational, and communication skills

Experience contracting with pharmacy, healthcare technology, or reimbursement service vendors

Deep curiosity and drive to solve complex problems, challenge the status quo, and build impactful solutions

High learning agility and ability to "connect the dots"

Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Location: Indianapolis, IN. Open to remote consideration.

Travel Percentage: 0–20%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$132,000 - $193,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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